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- Tasks: Lead and optimise operations for a fast-growing premium consumer brand across multiple regions.
- Company: Purpose-driven brand focused on meaningful growth and innovation.
- Benefits: Competitive salary, leadership role, and the chance to shape operational success.
- Why this job: Make a real impact in a highly visible role with genuine autonomy.
- Qualifications: Extensive senior operations experience in complex, omnichannel environments.
- Other info: Opportunity to build a scalable operation and lead a dynamic team.
The predicted salary is between 96000 - 144000 £ per year.
We’ve partnered with a fast-growing, purpose-led premium consumer brand on a mission to build something meaningful — and they’re hiring an Operations Director to take full ownership of the operational engine as the business scales across the UK, US and EU. This is a rare opportunity to step into a highly visible leadership role with genuine autonomy. You’ll take the operation from founder-supported to fully scalable, building the systems, structure and supplier network needed to support £30m+ revenue growth — without compromising service, quality or margins.
If you’re a commercially sharp, execution-first operator who loves building order from complexity, this role offers real impact, influence and progression.
What you’ll do:
- Own end-to-end operations across manufacturing, supply chain, fulfilment, freight/logistics and systems enablement.
- Build a stable, scalable operational foundation that runs smoothly without constant escalation.
- Scale manufacturing capacity (towards 1.5m units/year) with strong planning, quality and supplier management.
- Own inbound freight strategy and multi-region 3PL operations (UK + US, with EU integration ahead).
- Drive service levels across delivery, tracking, returns, speed and accuracy — while improving cost-to-serve.
- Lead supplier and partner relationships (manufacturers, 3PLs, freight providers, carriers).
- Negotiate contracts, pricing, SLAs and terms to protect customer experience and strengthen margins.
- Improve operational systems, automation, data integrity and reporting — reducing manual workarounds.
- Own the Ops cost base and build clear cost-to-serve visibility across channels, products and regions.
- Lead and develop an existing team (~9), hiring and building capability as the operation scales.
What we’re looking for:
- Significant senior operations leadership experience in a DTC-led, complex, omnichannel consumer business.
- Strong end-to-end experience across both manufacturing and fulfilment/logistics.
- Track record scaling operations in high-growth environments with real ownership.
- Commercially minded: confident owning cost, margin, supplier negotiations and performance.
- Strong systems mindset (ERP/WMS/automation/reporting) with a focus on scalable processes.
- Calm, hands-on, structured leader — someone who builds stability rather than firefighting.
Director of Operations in City of London employer: Agora Talent
Contact Detail:
Agora Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Director of Operations role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company thoroughly. Understand their mission, values, and recent developments. This will help you tailor your responses and show them you’re genuinely interested in being part of their journey.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in scaling operations and managing complex supply chains. Highlight specific achievements that demonstrate your ability to drive service levels and improve margins.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Director of Operations in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Director. Highlight your experience in scaling operations and managing complex supply chains, as this is what we’re really looking for!
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re passionate about this role and how your background aligns with our mission. Share specific examples of your achievements in operations that demonstrate your ability to drive growth.
Showcase Your Leadership Style: We want to know how you lead teams and build operational stability. Use your application to illustrate your calm, structured approach and how you've developed teams in high-pressure environments.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Agora Talent
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent achievements. Understanding their purpose-led approach will help you align your answers with their vision and demonstrate genuine interest.
✨Showcase Your Operational Expertise
Prepare specific examples from your past experiences that highlight your ability to scale operations and manage complex supply chains. Use metrics to quantify your successes, like revenue growth or efficiency improvements, to make a strong impact.
✨Demonstrate Leadership Skills
As a potential Operations Director, it's crucial to showcase your leadership style. Be ready to discuss how you've built and developed teams in the past, and how you plan to lead the existing team while scaling operations.
✨Ask Insightful Questions
Prepare thoughtful questions that show your understanding of the role and the challenges the company faces. Inquire about their current operational strategies and how they envision the future of their supply chain as they expand into new regions.
