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For Companies At a Glance
- Tasks: Lead global operations and strategy for a high-growth consumer services brand.
- Company: Join a dynamic, PE-backed company expanding internationally.
- Benefits: Competitive salary, executive perks, and the chance to shape a global brand.
- Why this job: Be at the forefront of a pivotal growth phase in a category-defining brand.
- Qualifications: Extensive leadership experience in multi-site, service-led environments.
- Other info: Opportunity to mentor teams and drive operational excellence.
The predicted salary is between 72000 - 108000 £ per year.
We are working with a high-growth, PE-backed consumer services brand operating across multiple international markets. The business is entering a significant new phase of scale — including franchising and further global expansion — and is now seeking to appoint an experienced Chief Operating Officer (COO) to lead its global operational platform. This is a senior, board-level appointment for a commercially minded operator with deep experience in multi-site, multi-country, service-led environments.
The Role
The COO will be responsible for designing, leading and continuously improving the company’s global operational infrastructure, spanning owned sites, franchise partners and new market entry. The role has end-to-end accountability for operational performance, customer experience, systems, supply chain, compliance and international execution. Working closely with the CEO and executive leadership team, the COO will ensure the business scales efficiently, profitably and with operational excellence at its core. This role combines strategic leadership with hands-on operational execution, and will suit someone comfortable operating at pace in complex, high-growth environments.
Key Responsibilities
- Global Operations & Strategy
- Define and execute the global operational strategy to support profitable growth.
- Own core operational KPIs including utilisation, uptime, service quality, cost efficiency and margin.
- Partner with Finance on operational P&L ownership and cost optimisation initiatives.
- Build scalable frameworks, governance and operating rhythms across markets.
- Multi-Site Operations
- Lead operational performance across a geographically distributed estate.
- Ensure consistent service delivery, equipment uptime and operational continuity.
- Oversee regional operational leads and coordinators across key markets.
- Maintain real-time visibility of performance and resolve operational issues rapidly.
- Franchise Operations & International Expansion
- Provide executive leadership over the franchise operating model.
- Build and scale the franchise infrastructure, including onboarding, training, governance and performance management.
- Ensure operational readiness for new international launches.
- Partner with internal and external stakeholders on franchise partner selection and assessment.
- Continuously evolve the franchise model to improve partner performance and reporting.
- Supply Chain & Product Operations
- Oversee global supply chain, stock and inventory management.
- Drive procurement discipline, supplier governance and cost optimisation.
- Improve working-capital efficiency and service continuity.
- Customer Experience
- Own the end-to-end customer experience agenda across all markets.
- Lead customer service operations, service standards and escalation frameworks.
- Ensure brand consistency across booking, delivery and post-service touchpoints.
- Systems & Technology
- Oversee operational systems including booking, POS and CRM platforms.
- Lead system implementations, upgrades and integrations.
- Drive automation, reporting accuracy and data-driven operational insight.
- New Openings & Market Entry
- Provide executive oversight of new site openings.
- Ensure operational standards, regulatory approvals and service readiness are met.
- Support negotiations with landlords, suppliers and regulatory bodies where required.
- Regulatory, Licensing & Risk
- Own compliance across all operational, health & safety and licensing requirements.
- Ensure governance frameworks are in place across all territories.
- Lead risk management, incident reporting and compliance oversight.
- Act as a core member of the executive leadership team.
- Lead, mentor and scale high-performing operational teams.
- Build succession plans and organisational capability to support future growth.
- Contribute to board reporting, investor engagement and strategic planning.
Candidate Profile
- Extensive senior leadership experience in multi-site, service-led consumer businesses.
- Strong background in franchise operations and partner governance.
- Experience in PE-backed, high-growth or scaling environments highly desirable.
- Proven ability to build scalable operating models across international markets.
- Deep understanding of operational complexity, regulation and risk management.
- Confident operating at both strategic and executional levels.
- Data-driven, commercially astute and decisive in fast-moving environments.
Why This Role?
This is a rare opportunity to join a category-defining consumer brand at a pivotal moment in its growth journey. The successful candidate will play a central role in shaping the company’s global footprint and operational maturity.
Seniority level: Executive
Employment type: Full-time
Job function: Project Management and General Business
Industries: Retail Health and Personal Care Products, Restaurants, and Retail
Chief Operating Officer employer: Agora Talent
Contact Detail:
Agora Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on a COO role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s operational strategies and challenges. Be ready to discuss how your experience aligns with their goals, especially in scaling and franchise operations.
✨Tip Number 3
Showcase your leadership style! During interviews, share examples of how you've built high-performing teams and improved operational efficiency. This is your chance to shine as a strategic thinker and hands-on operator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Chief Operating Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of COO. Highlight your experience in multi-site operations and franchise management, as these are key for us. Use specific examples that showcase your strategic leadership and operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the consumer services industry and how your background aligns with our goals. Don’t forget to mention your experience in high-growth environments and how you can contribute to our global expansion.
Showcase Your Achievements: Quantify your successes! Use numbers and metrics to demonstrate how you've improved operational performance or customer experience in previous roles. This will help us see the impact you've made and how you can bring that to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Agora Talent
✨Know the Business Inside Out
Before your interview, dive deep into the company's operations, especially their global strategy and franchise model. Understand their current challenges and opportunities in international markets, as this will help you speak confidently about how you can contribute to their growth.
✨Showcase Your Leadership Style
As a COO, your leadership approach is crucial. Be prepared to discuss your experience in leading multi-site operations and how you've successfully managed teams across different countries. Use specific examples that highlight your ability to drive performance and foster a high-performing culture.
✨Demonstrate Operational Excellence
Highlight your track record in improving operational KPIs and customer experience. Bring data-driven insights to the table, showcasing how you've optimised costs and enhanced service delivery in previous roles. This will resonate well with their focus on operational excellence.
✨Prepare for Strategic Discussions
Expect to engage in conversations about scaling operations and entering new markets. Be ready to share your thoughts on building scalable frameworks and governance structures. This shows you're not just a doer but also a strategic thinker who can align with the executive leadership team.
