Role: Head of Retention - Fast-Scaling Health Tech Company
Package: Up to £110k basic + up to 30% bonus + benefits
Location: London (Hybrid working) 4 days in office, 1 at home. Flex.
We are partnering with one of the UK's fastest-growing Health Tech companies to find their next Head of Retention. Full commercial ownership of subscriber lifetime, with real autonomy from day one.
A global health tech scale-up that has taken serious share in a stagnant multi-billion pound industry by pairing strong product engineering with data-led performance marketing. They're growing fast and retention is now the lever that matters most.
WHAT'S THE OPPORTUNITY?
For the first 3–6 months you'll own subscription optimisation, churn mitigation, and the ARR growth framework outright. From there the remit widens: CRM lifecycle architecture, closer integration with product development, and cross-channel acquisition strategy. You'll be building the structures out, which is a great chance for visibility within a fast-growing business.
- Design and lead the test-and-learn framework that reduces cohort churn and grows global ARR
- Dig beneath vanity metrics to find the real drivers of retention, loyalty, and repeat purchase
- Oversee the website optimisation and email/SMS teams to lift post-purchase retention and subscriber yield
- Partner with product development, feeding retention data and customer insight into upcoming product and refill launches
- Build seasonal and BAU commercial campaigns aimed at re-acquisition and lifetime value
- 5+ years hands-on retention and growth experience in a physical product DTC business, ideally from health, wellness, or consumer tech, somewhere data rigour beats pure brand play
- Fluent in the Shopify ecosystem, subscription engines (Loop, Recharge, Skio), and CRM/lifecycle suites (Klaviyo, Braze, Lifetimely)
- You understand the economic interplay between acquisition cost and true, non-vanity LTV
- Strong academic background
- Self-directed: a self-starter who is also a team player and gets things done
- Intro call with Emma at Agora Talent
- Meet the Director of Growth
- Case study and meet the wider team
Package: Up to £110k basic + up to 30% bonus + benefits
Diversity & Inclusion
We’re committed to building a diverse and inclusive environment where every voice is heard. We welcome applications from individuals of all backgrounds, experiences, and identities, because high-performing teams thrive on different perspectives.
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Head of Retention employer: Agora Talent Ltd
Heights is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. As a Product Development Lead, you'll have the opportunity to innovate and directly impact the growth of one of the UK's fastest-growing supplement brands, with ample room for personal and professional development. Enjoy the benefits of working in a small, low-hierarchy team where your contributions are valued, and you can truly make a difference in shaping products that enhance customer health and wellbeing.
