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- Tasks: Lead the design of AI-powered travel experiences and mentor a small team of designers.
- Company: Agoda, a global leader in travel technology with a diverse and innovative team.
- Benefits: Relocation provided, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of travel with cutting-edge AI technology and impactful design.
- Qualifications: 7+ years in product design, experience with conversational interfaces, and strong portfolio.
- Other info: Join a dynamic team in Bangkok and influence the next generation of travel experiences.
The predicted salary is between 36000 - 60000 £ per year.
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
This role is BANGKOK-BASED, RELOCATION PROVIDED.
Get to Know Our Design Team:
The Design team is a diverse group of product designers and researchers that help to build Agoda's products from our home office in Bangkok. Being a product-driven company, we constantly partner with product managers and engineers to understand user problems and design workflows, interactions, and visual interfaces. This is a great time to join a team that’s small enough to be scrappy and hands on, yet big enough to influence change and product strategy. There’s always room to grow here. As a Product Design Lead, you can deepen your craft through complex problem-solving and systems thinking, or expand your leadership by mentoring others, driving strategy, and leading cross-functional initiatives.
We’re building the next generation of AI-powered travel experiences, and conversational UX is central to that vision. Join our design team to help shape how users engage with intelligent travel assistants, real-time chat, and natural language interfaces across platforms.
The Role
We’re looking for a Product Design Lead to join our AI Assistant team and shape the future of conversational travel experiences. This hybrid role blends hands-on product design with light team leadership, managing a small group of 2–3 talented designers. You’ll lead the UX strategy for AI-powered interactions like smart chat, trip planning, support automation, and contextual travel recommendations. You’ll also mentor designers, collaborate closely with product and engineering, and help evolve our design culture across the organisation.
What You’ll Do
- Design & Execution
- Lead the end-to-end design of AI and chat-based experiences across web and app.
- Translate complex AI capabilities into clear, helpful user flows and intuitive interfaces.
- Create prototypes and flows that balance clarity, trust, and speed for our users.
- Drive UX and visual design quality within your scope, while aligning with Agoda's broader vision.
- Partner with Design Leadership, Product managers, Engineers, Researchers, Analysts and Content designers to shape what we build and how we build it.
- Use data-driven insights, research, and industry best practices to align on design direction.
- Leadership & People
- Manage and mentor a small team of 2–3 designers, focusing on growth and creativity.
- Provide regular feedback, run critiques, and support career development.
- Help scale design culture, systems, and quality through org-wide design initiatives.
- Act as a thought partner to senior stakeholders across Product, Data Science, and Engineering.
What You’ll Bring
- 7+ years of experience in product or interaction design, with proven hands-on craft.
- Experience designing for conversational interfaces, chatbots, or AI-powered systems.
- A strong portfolio showing user-centered thinking and high-quality execution.
- Ability to simplify complexity through clear information architecture and interaction flows.
- Experience leading design discussions and collaborating cross-functionally.
- Mentorship or light people management experience is a plus.
- Familiarity with LLMs, natural language UX, or multimodal interactions is a bonus.
- A data-informed mindset with experience using research, analytics, and best practices to guide design decisions and validate ideas with cross-functional teams.
Bonus Points
- Background in voice UX, multimodal interfaces, or customer support tools.
- Experience with localisation and designing for multilingual audiences.
- Familiarity with personalisation engines or recommendation systems.
- Prior experience in travel, e-commerce, or large-scale B2C platforms.
Why This Role
This is a rare chance to combine craft leadership and small-team management in a high-impact AI product area. You’ll influence the direction of a new travel paradigm and shape the conversational layer that connects users to Agoda's entire ecosystem, from search to support to inspiration. Join us to help build the next generation of AI-powered travel experiences.
Product Design Lead – AI Assistant in London employer: Agoda
Contact Detail:
Agoda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Design Lead – AI Assistant in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Agoda. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects related to AI and conversational design. Make it easy for us to see your talent!
✨Tip Number 3
Prepare for interviews by understanding Agoda's mission and values. Tailor your responses to show how you can contribute to our vision of innovative travel experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Product Design Lead – AI Assistant in London
Some tips for your application 🫡
Show Off Your Portfolio: Make sure to include a link to your portfolio in your application. We want to see your design skills in action, especially your work on conversational interfaces and AI-powered systems. Highlight projects that showcase your user-centred thinking!
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Product Design Lead role. Mention specific experiences that align with our focus on AI and chat-based experiences. We love seeing how you connect your background to what we do!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can lead and inspire a team, so don’t be afraid to share your design philosophy and what drives you. Authenticity goes a long way with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Agoda!
How to prepare for a job interview at Agoda
✨Know Your Stuff
Before the interview, dive deep into Agoda's products and services, especially those related to AI and chat-based experiences. Familiarise yourself with their design philosophy and recent projects. This will not only show your genuine interest but also help you align your answers with their vision.
✨Showcase Your Portfolio
Bring a well-organised portfolio that highlights your best work, particularly in conversational interfaces or AI systems. Be ready to discuss your design process, the challenges you faced, and how you solved them. This is your chance to demonstrate your user-centred thinking and high-quality execution.
✨Prepare for Collaboration Questions
Since this role involves working closely with product managers and engineers, be prepared to discuss your experience in cross-functional collaboration. Think of specific examples where you successfully led design discussions or mentored team members, showcasing your leadership skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about Agoda's design culture, team dynamics, or future projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it opens up a dialogue that can make you more memorable!
