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- Tasks: Design engaging conversational flows for Agoda's AI Chatbot and enhance user interactions.
- Company: Join Agoda, a global leader in travel technology with a diverse team.
- Benefits: Relocation support, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of travel conversations and make a global impact.
- Qualifications: Experience in conversation design and collaboration with tech teams.
- Other info: Work in a dynamic environment with a focus on innovation and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
About The Role
We’re looking for an AI Conversational Designer to shape the behavior, flow, and quality of Agoda's Chatbot assistant. This role owns how our Chatbot operates in multi-turn conversations: how they gather and use context, structure dialog, manage pacing and depth, and maintain a consistent voice across end-to-end journeys. It sits at the intersection of conversation design, UX, and content strategy, with a strong focus on AI-driven interactions. This is not a traditional content writing role. It’s a specialist position focused on designing scalable, high-quality conversational experiences for AI products.
What You’ll Do
- Conversational experience
- Design and evolve conversational flows across user travel intents.
- Define how the assistant gathers context through dialog, including sequencing, branching, and trade-offs.
- Establish principles for conversational depth, pacing, and progression.
- Own conversational experimentation, including defining hypotheses, running tests, and iterating based on user behavior and outcomes.
- Tone and behavior
- Define and maintain the assistant's tone of voice and behavioral principles in line with Agoda's brand.
- Ensure conversational consistency as new features, journeys, and surfaces are added.
- AI and experimentation
- Guide LLM behavior through conversational patterns, examples, guardrails, and prompt optimization.
- Design and run conversational experiments, including A/B testing, to validate approaches and improve outcomes.
- Use data and qualitative feedback to iterate on conversational quality and effectiveness.
- Collaboration
- Work closely with Product Managers, Designs, Content teams, Branding, and Engineering to align conversational intent with technical capabilities.
- Act as a specialist partner, helping teams reason through conversational UX decisions rather than just producing outputs.
- Enablement
- Create lightweight artifacts such as conversation flows, pattern libraries, and example dialogs.
- Enable other designers to apply conversational patterns without creating long-term dependency.
What We’re Looking For
- Required
Experience in conversation design, or interaction design - Experience in prompt engineering and optimization
- Demonstrated ability to design multi-turn, goal-oriented conversational experiences
- Strong systems thinking and comfort working with ambiguity
- Experience collaborating with UX designers, product managers and engineers
- Experience working on chatbots, assistants, or AI-driven products
- Nice to have
Experience defining tone of voice or behavioral principles at scale - Background in service design or journey design
Why join us
Work on a high-impact product used by travelers globally. Shape conversational behavior at a platform level, not just feature by feature. Collaborate with experienced Product, Design, and Engineering teams. Opportunity to influence how conversational UX is practiced and scaled at Agoda.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
AI Conversational Designer (Bangkok-Based, Relocation Provided) in London employer: Agoda
Contact Detail:
Agoda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Conversational Designer (Bangkok-Based, Relocation Provided) in London
✨Tip Number 1
Get to know Agoda's vibe! Before your interview, dive into their culture and values. This way, you can show how your skills as an AI Conversational Designer align with their mission to make travel easier for everyone.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to conversation design and AI-driven products. Think about how you can showcase your experience in designing multi-turn conversations and collaborating with teams.
✨Tip Number 3
Bring your A-game with examples! Prepare a portfolio or case studies that highlight your previous work in conversation design. Show how you've tackled challenges and improved user experiences in past projects.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation. It’s a great way to keep the conversation going and remind them of your enthusiasm for the role.
We think you need these skills to ace AI Conversational Designer (Bangkok-Based, Relocation Provided) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AI Conversational Designer role. Highlight your experience in conversation design and any relevant projects that showcase your skills in creating engaging conversational flows.
Showcase Your Creativity: This isn't just about listing your skills; we want to see how you think! Include examples of your work that demonstrate your ability to design multi-turn conversations and how you've tackled challenges in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that your application is seen by the right people and helps us keep track of all candidates efficiently.
How to prepare for a job interview at Agoda
✨Know Your Conversational Design
Make sure you brush up on your knowledge of conversational design principles. Be ready to discuss how you would approach designing multi-turn conversations and the importance of context in dialogue. Prepare examples from your past work that showcase your ability to create engaging and effective conversational experiences.
✨Showcase Your Collaboration Skills
Since this role involves working closely with Product Managers, Designers, and Engineers, be prepared to talk about your experience collaborating across teams. Share specific instances where you’ve successfully navigated ambiguity and contributed to a project’s success through teamwork.
✨Demonstrate Your Analytical Mindset
Agoda values data-driven decision-making, so come equipped with examples of how you've used data to inform your design choices. Discuss any A/B testing or user feedback you've incorporated into your projects, and be ready to explain how you measure the effectiveness of conversational designs.
✨Align with Agoda's Brand Voice
Understanding Agoda's brand voice is crucial for this role. Research their tone and style, and think about how you can maintain consistency in conversational design. During the interview, express your thoughts on how you would ensure the chatbot reflects Agoda's values and engages users effectively.