Senior User Experience Researcher(Bangkok - Based, Relocation provided) in City of London

Senior User Experience Researcher (Bangkok-based, Relocation provided)

Senior User Experience Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings inform product design, user experience, product direction, and market strategy.

About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy technology that connects travelers with a global network of hotels, properties, flights, activities, and more. We are based in Asia and part of Booking Holdings, with 7,100+ employees across 95+ nationalities in 27 markets. We foster diversity, creativity and collaboration and innovate through a culture of experimentation and ownership.

Our Purpose Bridging the World Through Travel. We believe travel enables people to enjoy, learn and experience more of the world, bringing cultures closer together and fostering empathy and happiness.

Roles and opportunities We are a diverse team united by a passion to impact travel through innovative technologies and strong partnerships. This role offers an exciting chance to live and work in Bangkok with a generous relocation package.

Qualifications

• Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field
• 10+ years of relevant experience in consumer-facing business domains
• Strong ability to plan, scope, conduct, analyze and communicate research
• Experience with qualitative and user-centered design methods (interviews, diary studies, direct observation, usability testing, etc.)
• Experience with quantitative research (metrics, surveys, sampling, cross-tabs, statistical concepts)
• Experience negotiating with external research vendors
• Ability to describe user problems and business opportunities using both quantitative and qualitative data
• Demonstrated critical thinking beyond business requests
• Excellent storytelling and communication skills with both business and technical stakeholders (English)
• Enjoy collaborative, data-driven, creative work

Responsibilities

• Lead end-to-end research activities: define objectives, hypotheses, methodology, execution, analysis, and communication
• Demonstrate independent operation across research tasks
• Drive core research outputs used by product teams to inform design and strategy

Equal Opportunity

At Agoda, we pride ourselves on being a company represented by people of diverse backgrounds. We are committed to equal employment opportunity for all, regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. We may keep applications on file for future vacancies unless you request removal. For details, please read our privacy policy.

Disclaimer
We do not accept unsolicited CVs from agencies. We reserve the right to contact and hire candidates directly without a recruitment fee.