Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design engaging conversational flows for Agoda's AI Chatbot and enhance user interactions.
- Company: Join Agoda, a global leader in travel technology with a diverse team.
- Benefits: Relocation support, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of travel conversations and make a global impact.
- Qualifications: Experience in conversation design and collaboration with tech teams.
- Other info: Dynamic work environment with a focus on innovation and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
About The Role
We’re looking for an AI Conversational Designer to shape the behavior, flow, and quality of Agoda’s Chatbot assistant. This role owns how our Chatbot operates in multi-turn conversations: how they gather and use context, structure dialog, manage pacing and depth, and maintain a consistent voice across end-to-end journeys. It sits at the intersection of conversation design, UX, and content strategy, with a strong focus on AI-driven interactions. This is not a traditional content writing role. It’s a specialist position focused on designing scalable, high-quality conversational experiences for AI products.
What You’ll Do
- Conversational experience
- Design and evolve conversational flows across user travel intents.
- Define how the assistant gathers context through dialog, including sequencing, branching, and trade-offs.
- Establish principles for conversational depth, pacing, and progression.
- Own conversational experimentation, including defining hypotheses, running tests, and iterating based on user behavior and outcomes.
- Tone and behavior
- Define and maintain the assistant’s tone of voice and behavioral principles in line with Agoda’s brand.
- Ensure conversational consistency as new features, journeys, and surfaces are added.
- AI and experimentation
- Guide LLM behavior through conversational patterns, examples, guardrails, and prompt optimization.
- Design and run conversational experiments, including A/B testing, to validate approaches and improve outcomes.
- Use data and qualitative feedback to iterate on conversational quality and effectiveness.
- Collaboration
- Work closely with Product Managers, Designs, Content teams, Branding, and Engineering to align conversational intent with technical capabilities.
- Act as a specialist partner, helping teams reason through conversational UX decisions rather than just producing outputs.
- Enablement
- Create lightweight artifacts such as conversation flows, pattern libraries, and example dialogs.
- Enable other designers to apply conversational patterns without creating long-term dependency.
What We’re Looking For
- Required
- Experience in conversation design, or interaction design.
- Experience in prompt engineering and optimization.
- Demonstrated ability to design multi-turn, goal-oriented conversational experiences.
- Strong systems thinking and comfort working with ambiguity.
- Experience collaborating with UX designers, product managers and engineers.
- Experience working on chatbots, assistants, or AI-driven products.
- Nice to have
- Experience defining tone of voice or behavioral principles at scale.
- Background in service design or journey design.
Why join us
- Work on a high-impact product used by travelers globally.
- Shape conversational behavior at a platform level, not just feature by feature.
- Collaborate with experienced Product, Design, and Engineering teams.
- Opportunity to influence how conversational UX is practiced and scaled at Agoda.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
AI Conversational Designer (Bangkok-Based, Relocation Provided) employer: Agoda
Contact Detail:
Agoda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Conversational Designer (Bangkok-Based, Relocation Provided)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Agoda. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show off your skills! Create a portfolio or a project that highlights your conversational design expertise. Share it during interviews to make a lasting impression.
✨Tip Number 3
Prepare for the interview by understanding Agoda's brand voice and how it relates to conversational design. Tailor your responses to show you get their vibe!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team.
We think you need these skills to ace AI Conversational Designer (Bangkok-Based, Relocation Provided)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AI Conversational Designer role. Highlight your experience in conversation design and any relevant projects that showcase your skills in creating engaging conversational flows.
Showcase Your Creativity: This isn't just about listing your skills; we want to see how you think! Include examples of your work that demonstrate your ability to design multi-turn conversations and how you've tackled challenges in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that your application gets to the right place and helps us keep track of all candidates efficiently.
How to prepare for a job interview at Agoda
✨Know Your Conversational Design
Make sure you brush up on your conversation design principles. Understand how to create multi-turn, goal-oriented conversational experiences. Be ready to discuss your past projects and how you've tackled challenges in designing chatbots or AI-driven products.
✨Showcase Your Collaboration Skills
Agoda values teamwork, so be prepared to talk about your experience working with UX designers, product managers, and engineers. Share specific examples of how you’ve collaborated on projects and the impact it had on the final product.
✨Demonstrate Your Analytical Mindset
Since this role involves experimentation and iteration, highlight your experience with A/B testing and using data to inform design decisions. Be ready to discuss how you've used qualitative feedback to improve conversational quality in previous roles.
✨Align with Agoda's Brand Voice
Familiarise yourself with Agoda’s brand and tone of voice. Think about how you would maintain consistency across different conversational journeys. Prepare to discuss how you would approach defining and evolving the assistant's tone in line with the brand.