Trainee Parts Advisor

Trainee Parts Advisor Mercedes-Benz Portadown £25,000 The main purpose of the Trainee Parts Advisor is to assist the other Parts Advisors in sourcing and supplying vehicle parts, providing each customer with the highest level of individual care and respect. This role is equally suited to an individual with limited parts advisor experience or someone with an interest in motor vehicles looking to make a career in the industry. Key Responsibilities: The following responsibilities are core to the effective performance of all Parts Persons working within the Brand. Accuracy of work is a priority in all responsibilities. We may require additional specific activities and, where so, these will be identified separately. Customer Service and Satisfaction Identify the exact details of the parts required, obtaining customer and vehicle details as appropriate. Place orders as required in a timely period. Assist preparation for pre-picking parts in advance for workshop vehicle repairs. Provide a high level of customer service to retail and trade customers Keep the team advised of Backorder Parts and ETA dates. Maintain a high housekeeping standard within the Parts Department, both at the customer facing and warehousing environment. Update customers and workshop of parts arrival following order. Stock Administration Check daily parts deliveries for damage & accuracy against the delivery notes Locate parts to the appropriate bin locations Your Skill Set: Previous experience in Customer service / warehousing role – helpful but not essential. Achieved GCSEs at C level in English & Maths A Practical knowledge of computerised systems Strong organisational and administration skills. Excellent attention to detail Skills: Customer Service Customer Care Customer Liason