Showroom Host

Key Responsibilities:

1. Ensure the customer experience is the best it can be.
2. Acknowledge every customer pleasantly immediately upon entering the showroom.
3. Record details of customers/visitors and ensure messages/requests are communicated efficiently and speedily to the appropriate person/department.
4. Accurately and promptly record all sales inquiries in the internal Agnew systems.
5. Liaise with relevant departments to ensure all customers or visitors are dealt with promptly and professionally.
6. Assist with efficiently operating the company switchboard and keep an accurate record of all messages, ensuring they are passed on promptly to the appropriate person.
7. Efficiently run the coffee dock, including serving customers, cleaning duties, ordering and replenishing stock, ensuring the customer experience is of the highest standard during their visit to our showrooms.
8. Build relationships with customers and visitors, including internal staff and management.
9. Maintain order and cleanliness in all customer areas, including the function/availability of equipment.
10. Bring any problems or situations affecting the smooth running of the dealership immediately to the attention of management or showroom supervisor.
11. Maintain good working relationships with management and colleagues to facilitate the achievement of the company’s goals.
12. Ensure the reception area is kept neat and tidy at all times, as dictated by company standards.
13. Perform any other duties as directed by the Manager.
14. Take an active part in upholding the Company’s Health and Safety Policy as set out in the Company Handbook.

Criteria:

1. 1 year of experience dealing directly with customers in a retail, restaurant, or hotel environment.
2. Educated to a GCSE level or equivalent with a minimum grade C in Maths and English.
3. Previous telephony/switchboard experience would be advantageous.
4. Confident, well-presented individual with excellent interpersonal skills.
5. Genuine passion for service excellence.
6. Previous experience of serving food and/or coffee would be advantageous.
7. Must have a flexible approach regarding working hours and days of the week within a small team.

Skills:
Customer Service, Customer Care, Customer Support