At a Glance
- Tasks: Deliver exceptional customer service and exceed targets in a dynamic environment.
- Company: Join the prestigious Mercedes-Benz team in Belfast.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Other info: Flexible working hours and potential for advancement within the company.
- Why this job: Be part of a team that values your passion for customer experience.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 30000 - 34000 £ per year.
Job ref: CSA/MB/26 Job type: Permanent
Location: Mercedes-Benz, Belfast 6 Boucher Crescent BT12 6HU Salary: £Negotiable, depending on experience Closing date: Thursday 13 Aug 2026 12:00 Job summary Are you a motivated individual who enjoys meeting and exceeding targets?
You don't need to be an expert on cars or maintenance, just be passionate about delivering a five star customer experience.
The ideal person will have/be: A minimum of 1 years' experience in a customer service sales role is essential.
Experience of working in a similar role in the motor trade is desirable but not essential.
A strong working knowledge of computerised systems such as customer databases.
Experience of CDK would be beneficial.
A minimum of 5 GCSEs at Grade C or above including Maths and English Be a strong team player who is energised by variety and responsibility.
Demonstrate a professional and confident approach in dealing with both staff and customers.
Excellent communication and presentation skills.
Be attentive to detail.
A flexible approach to working hours is required.
If you think you can demonstrate these skills we want to hear from you.
If successful we can offer outstanding career opportunities.
In addition to filling this vacancy Agnews, reserve the right to create a reserve list of successful applicants in merit order.
The list may remain live for up to 6 months or until exhausted, whichever is sooner.
If the same post or similar post becomes available during the \"live\" period, you may be offered the post, if eligible and based on the information you have previously provided.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register TPBN1_NI
Customer Support Advisor employer: Agnew Group
Isaac Agnew (Holdings) is an exceptional employer located in the vibrant city of Belfast, offering a dynamic work environment that fosters personal and professional growth. With a strong emphasis on teamwork and collaboration, employees benefit from ongoing development opportunities and a supportive culture that values communication and innovation. Joining our team as a Business Systems Analyst means being part of a forward-thinking organisation that prioritises employee well-being and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Agnew Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Agnew Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Agnew Group:Your cover letter is your chance to shine! Tell us why you want to work at Agnew Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Agnew Group!
How to prepare for a job interview at Agnew Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
