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- Tasks: Support and resolve IT issues in a dynamic Service Desk environment.
- Company: Agnew Holdings, a vibrant team with great personal development opportunities.
- Benefits: Competitive salary of £30,000 and excellent career growth.
- Why this job: Join a busy team and enhance your IT skills while making a real impact.
- Qualifications: 2 years' experience in Service Desk, Windows OS, and problem resolution.
- Other info: Full driving licence required; ITIL accreditation is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Job ref: SDA/IT/26
Job type: Permanent
Location: Agnew Holdings c/o Bavarian Mini 2 Boucher Way BT12 6RE
Salary: £30,000
Closing date: Friday 20 Mar
Job summary
Do you have previous experience in a Service Desk environment? Are you keen to work in a busy dynamic team with excellent opportunities for personal development?
The ideal person will have/be:
- At least 2 years' experience supporting Windows OS and related technologies.
- Previous experience of working in a Structured Service Desk environment.
- Microsoft Active Directory.
- Proven track record in resolving IT issues within SLA deadlines.
- Office 365 & Azure AD Administration.
- Some experience of problem analysis and incident resolution.
- Some knowledge of networking technologies.
- Full Driving licence and access to your own transport.
- Experience of dealing with IT suppliers.
And if possible (but not essential) have/be:
- ITIL accredited.
- Cisco Unified Communications (Adds Moves & Change).
- Working knowledge of Service Now Administration.
If you think you can demonstrate these skills we want to hear from you. If successful we can offer outstanding career opportunities.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Service Desk Analyst in Belfast employer: Agnew Group
Contact Detail:
Agnew Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common Service Desk scenarios. Think about how you’d handle specific IT issues and be ready to share your problem-solving strategies. We want to see your thought process!
✨Tip Number 3
Show off your skills! If you’ve got experience with Windows OS, Office 365, or Azure AD, make sure to highlight these during your conversations. We love seeing candidates who can back up their claims with real-world examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our dynamic team at Agnew Holdings.
We think you need these skills to ace Service Desk Analyst in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Service Desk environment. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise with Windows OS, Office 365, and any relevant technologies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our dynamic team. Share specific examples of how you've resolved IT issues and met SLA deadlines in the past.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've successfully tackled IT problems. We love candidates who can think on their feet, so share those stories that demonstrate your analytical skills and ability to resolve incidents.
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Click that Apply button and let’s get started!
How to prepare for a job interview at Agnew Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Office 365, and Azure AD. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tech but can also handle real-world problems.
✨Demonstrate Your Service Desk Experience
Prepare examples from your previous roles where you worked in a structured service desk environment. Highlight your experience with incident resolution and problem analysis, especially within SLA deadlines. This will help the interviewers see that you can thrive in their busy team.
✨Show Off Your Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with both technical and non-technical users. Practice explaining complex IT concepts in simple terms. This will demonstrate your ability to bridge the gap between tech and users, which is crucial for this role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s IT processes or team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.