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- Tasks: Provide top-notch customer service and support in a fast-paced environment.
- Company: Join Isaac Agnew, a leading automotive company with a focus on teamwork.
- Benefits: Earn between £8.50p/h - £12.75p/h, plus great career growth opportunities.
- Other info: Flexible shifts and a chance to learn about motor vehicles.
- Why this job: Kickstart your career in customer service while working with passionate people.
- Qualifications: GCSE Maths and English at grade C or above; IT skills are a must.
The predicted salary is between 17640 - 26520 £ per year.
Job ref: APCUST/AGN/26
Job type: Apprentice
Quantity of Posts Available: £8.50p/h - £12.75p/h depending on level
Location: Isaac Agnew (Holdings) 4 Boucher Crescent, Belfast BT12 6HU
Closing date: Sunday 31 May 2026 12:00
Job summary
Do you work well under pressure with a passion for customer service? Do you possess excellent engagement skills to ensure consistently high levels of customer satisfaction?
To be considered for this role, applicants must be able to demonstrate how they meet the following criteria:
- A team player who works well under pressure and has a real passion for customer service.
- The ability to work within given timescales and the ability to pursue all aspects of administration.
- Have achieved or be expected to achieve at least grade C in GCSE Maths and English (or equivalent).
- Demonstrate a passionate interest in or relevant practical experience of motor vehicles.
- Strong ability in IT.
- Excellent written and spoken communication skills.
- The ability to learn and apply new concepts and ideas.
- Flexible approach to working hours as shift patterns may be in operation.
- A confirmed or pending place at a FE college or training facility such as Transport Training Services.
If you think you can demonstrate these skills we want to hear from you. If successful we can offer outstanding career opportunities.
In addition to filling this vacancy, Agnews reserve the right to create a reserve list of successful applicants in merit order. The list may remain live for up to 6 months or until exhausted, whichever is sooner. If the same post or similar post becomes available during the "live" period, you may be offered the post, if eligible and based on the information you have previously provided.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Apprentice Customer Service Advisor employer: Agnew Group
Contact Detail:
Agnew Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Isaac Agnew and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to build confidence and get feedback.
✨Tip Number 3
Show off your passion for motor vehicles! If you have any relevant experience or hobbies related to cars, be sure to mention them. This could set you apart from other candidates who may not have that personal touch.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the opportunity. Don’t forget to follow up if you don’t hear back – persistence pays off!
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your enthusiasm for customer service. Share any experiences where you've gone above and beyond to help someone, as this will show us that you truly care about making customers happy.
Be Clear and Concise: We love a well-structured application! Keep your sentences clear and to the point. Avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Tailor Your Application: Take a moment to read the job description carefully and tailor your application accordingly. Mention specific skills or experiences that match what we're looking for, like your ability to work under pressure or your interest in motor vehicles.
Apply Through Our Website: Don’t forget to apply through our careers page! It’s super easy and ensures that your application gets to the right place. Just click the Apply button and follow the steps – we can’t wait to see what you’ve got!
How to prepare for a job interview at Agnew Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss what excellent customer service means to you and how you've demonstrated it in the past, even if it's just in a casual setting. This shows your passion for the role!
✨Show Off Your Team Spirit
Since teamwork is key for this position, think of examples where you've successfully worked as part of a team. Prepare to share how you handle pressure and support your colleagues, as this will highlight your ability to thrive in a busy environment.
✨Demonstrate Your IT Skills
Familiarise yourself with common customer service software or tools. If you have experience with any specific systems, be sure to mention them. Showing that you're tech-savvy can really set you apart from other candidates.
✨Be Ready to Discuss Your Interest in Motor Vehicles
Since a passion for motor vehicles is mentioned, prepare to talk about your interest or any relevant experiences. Whether it's a hobby or a project, sharing your enthusiasm can make a great impression and show you're a good fit for the company culture.