Agnew Group | Parts Advisor

Parts Advisor Mercedes-Benz Portadown £27,000 Key Responsibilities: The following responsibilities are core to the effective performance of all Parts Advisors working with the Mercedes-Benz Brand. Accuracy of work is a priority in all responsibilities. We may require additional specific activities and, where so, these will be identified separately. Customer Service and Satisfaction Welcome visiting customers and identify their needs with them. Identify the exact details of the goods required, obtaining vehicle details as appropriate. Retrieve the correct part, if in stock, or offer to order the part for the customer. Be aware of and apply appropriately, any centre discounting policies using any allowable discretion. Invoice the part to the customer and take payment as appropriate. If the customer is an account customer identify an order number and send to the Accounts Department for billing. Maintain and update front counter displays and promotions. Well in advance of service and repair bookings, retrieve job card and identify if parts need re-ordered. One day before each job, requisition necessary stock and allocate to the vehicle. If required, assemble the complete order for the servicing staff. If required, deliver parts to the service staff and source or place orders for additional parts required. Where required, contact customers to let them know of special offers and parts promotions. Stock Administration Place orders in response to customer demand over and above Stock Levels where specific situations require it. In specific circumstances, where authorised, source parts with other Mercedes-Benz centres on inter-dealer arrangement and organise collection. Check Stock deliveries against delivery notes and where necessary record discrepancies in the Mercedes-Benz Parts System. Locate parts to the appropriate bin location, ensuring that trade deliveries are placed in the goods outwards or appropriate designated area. Other Administration File information on parts and accessories. Deal with parts no longer required for any reason, issuing credit notes and administering handling charges as necessary. Annual Stock Control Ensure all workshop and retail parts are in their correct locations. Ensure that all incoming stock is located properly. Check off physical stock present. Report stock damages or losses to the Parts Manager. Profitability / Cost Control Development of personal knowledge and experience in order to improve profitability, customer satisfaction and efficiency. Ensure that all parts and materials are accurately recorded on the job sheet. Ensure warranty removed parts are correctly labelled and placed in the warranty storage area. Any additional parts ordered to be approved by the Service Advisor or Workshop Control. All non-Mercedes-Benz products must be authorised by the Parts Manager/Administrator. Essential Criteria Minimum of 12 months experience gained in a customer service environment. Achieved GCSEs at C level in English, Maths Can demonstrate in their application theyve a passion for the motor vehicle industry. A practical knowledge of computerised systems Skills: Customer Care Customer Service