At a Glance
- Tasks: Provide top-notch support for clients using cutting-edge technology in a fast-paced environment.
- Company: Join Netrio, a dynamic company making waves in tech support.
- Benefits: Competitive salary, professional growth, and a chance to work with innovative tools.
- Other info: Opportunity for self-improvement and career advancement in a supportive team.
- Why this job: Be a key player in enhancing client experiences and shaping their tech environments.
- Qualifications: 5+ years of desktop support experience and exceptional communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
About the role
As a dedicated Sr.
Systems Analyst, you will have a significant impact at Netrio working with one of our valued clients.
Our clients will look to you as a subject matter expert when it comes to purchasing and setting up new equipment within their environment.
You have the ability to create a positive experience for our clients and influence their impression of Netrio.
You will be using cutting edge technology in supporting various clients, as well as, evaluating all nodes in an environment and making recommendations, based on the client's requirements.
The Sr.
Systems Analyst will be a level 2-3 support role.
You will need to have a good understanding of WIN10 and WIN11, experience with a ticketing system, and excellent verbal/written communication skills.
Management will look to you to be professional and courteous, as well, possessing a drive for self-improvement.
What you'll do
- Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)
- Office 365 applications and Windows 10 operating system support
- Microsoft Active Directory and Office 365 Exchange Online management
- Citrix Cloud/Microsoft Azure VDA/VDI platform management and support
- HP Workstation, HP Thin Client, Lenovo laptop management and support
- Cisco Vo IP phones, Cisco Unified CM and Cisco Unity Connection Administration
- Mobile device (i OS, Android) support managed through MDM platform (Mobile Iron)
- Supporting video conferencing systems (Zoom, Neat, Poly)
- Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)
- Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)
- Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk
- Office moves and build outs
- Device inventory and asset management
- Employee onboarding/offboarding
Qualifications
- Minimum 5 years desktop support experience at hedge fund or investment advisor ideally
- Exceptional customer service with strong written and oral communication skills
- Strong drive and passion for technology and self-development
- Strong problem-solving skills, high attention to detail and quick to learn both user and system environments
- Ability to work independently and multi-task
- Keen attention to detail, with commitment to follow through and follow-up
- Extensive understanding of desktop support standards and best practices including related hardware and software
- Experience supporting mobile devices
- Experience supporting remote users and troubleshooting remote VPN/VDI connections
- Knowledge of Power Shell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus
- #J-18808-Ljbffr
Senior Systems Analyst employer: Agio
Netrio is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for an End User Engineer to thrive. With a strong focus on employee growth, Netrio offers extensive training opportunities and mentorship, ensuring that team members can enhance their skills while tackling diverse technical challenges in a supportive environment. Located in North America, the company provides a dynamic setting where employees can engage with a wide range of clients and cutting-edge technologies, all while enjoying a flexible work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Systems Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Agio values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Agio might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Agio!
✨Direct Apply to Agio
Let's not forget to apply directly through the Agio website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Systems Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Agio.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Agio. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Agio
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
