Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the ServiceNow UX and Portal team, overseeing development and optimisation.
- Company: Agio promotes a family-forward mentality with a focus on work-life balance.
- Benefits: Enjoy remote work, competitive salary, comprehensive health benefits, uncapped vacation, and more.
- Why this job: Join a diverse team, mentor others, and make a real impact in a supportive environment.
- Qualifications: Experience managing ServiceNow teams and hands-on configuration of key modules required.
- Other info: Embrace a culture of collaboration, innovation, and continuous learning.
The predicted salary is between 48000 - 84000 £ per year.
We have team members in the US, UK, Canada, India and the Philippines. Our remote work policy allows us to accommodate our employees’ need for flexibility. Our family forward mentality and work-life balance focus empower our employees to live their best life at Agio. WE OFFER: Remote work arrangement Competitive salary Comprehensive health benefits including medical and dental for team member + family with immediate coverage Life insurance An inclusive and extended parental leave policy Uncapped vacation time off 10 paid holidays 10 paid sick days 32 hours of paid volunteer time off Pension plan + matching Training and growth opportunities A multicultural and diverse team A supportive work environment Social events Agio swag And more Role Overview The Director of ServiceNow Development will lead the ServiceNow UX and Portal team, overseeing the development, configuration, and optimization of ServiceNow modules to align with Agio’s business goals and client needs. This is a mid-level management role requiring a blend of technical expertise, leadership skills, and the ability to collaborate across departments. As a \”player/coach,\” you will actively contribute to development efforts while guiding and mentoring your team. Key Responsibilities Leadership & Team Management Lead a team of ServiceNow developers and business analysts/systems administrators, fostering a culture of collaboration and innovation. Manage resource allocation to ensure team members are focused, unblocked, and delivering effectively. Provide mentorship and support for professional development within the team. ServiceNow Development & Configuration Oversee the configuration and customization of core ServiceNow modules, including CSM, CMDB, ITSM, Portal, and CPM. Maintain a hands-on approach to development as needed, demonstrating a \”player/coach\” mindset. Strategic Planning & Execution Translate business needs and ideas into technical requirements and actionable project scopes. Collaborate with stakeholders to prioritize and align projects with organizational goals. Process & Standards Implement modern software development practices to optimize team efficiency and product quality. Ensure best practices are followed in development, testing, and deployment. Collaboration & Stakeholder Management Act as a liaison between technical teams, business units, and leadership to ensure alignment. Regularly communicate project progress, risks, and achievements to stakeholders. Qualifications Required Experience Proven experience managing teams of ServiceNow developers. Hands-on experience with configuring and customizing ServiceNow modules, particularly: Customer Service Management (CSM) Configuration Management Database (CMDB) IT Service Management (ITSM) ServiceNow Portal Customer Project Management (CPM) Skills & Knowledge Strong ability to translate business requirements into actionable technical solutions. Familiarity with modern software development practices, such as Agile methodologies. Expertise in resource management within a development team to maintain productivity and focus. Excellent problem-solving skills and ability to unblock team members in technical or process-related challenges. Personal Attributes Demonstrated ability to lead as a \”player/coach,\” contributing directly to technical work while mentoring the team. Strong communication and interpersonal skills to work effectively across diverse teams. Commitment to continuous learning and staying updated on ServiceNow platform development. #J-18808-Ljbffr
Director of ServiceNow Development employer: Agio
Contact Detail:
Agio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of ServiceNow Development
✨Tip Number 1
Familiarise yourself with the latest features and updates of ServiceNow. Being well-versed in the platform will not only boost your confidence during discussions but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with current or former employees of Agio, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlighting your experience in managing ServiceNow developers and your hands-on contributions will showcase your ability to be a 'player/coach' effectively.
✨Tip Number 4
Research Agio's business goals and recent projects. Understanding their strategic direction will allow you to align your skills and experiences with their needs, making you a more compelling candidate during discussions.
We think you need these skills to ace Director of ServiceNow Development
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing ServiceNow development teams and your hands-on expertise with the specific modules mentioned in the job description. Use keywords from the job listing to ensure your application stands out.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership style as a 'player/coach' and provide examples of how you've successfully managed teams and projects in the past. Show your understanding of Agio's values, such as work-life balance and collaboration.
Showcase Your Technical Skills: Include specific examples of your experience with ServiceNow modules like CSM, CMDB, ITSM, and CPM. Highlight any successful projects where you implemented modern software development practices, particularly Agile methodologies.
Prepare for Potential Interviews: Anticipate questions related to team management, technical challenges, and stakeholder communication. Be ready to discuss how you would align ServiceNow development with Agio’s business goals and how you foster a culture of innovation within your team.
How to prepare for a job interview at Agio
✨Showcase Your Leadership Style
As a Director of ServiceNow Development, your leadership approach is crucial. Be prepared to discuss your management style and how you foster collaboration and innovation within your team. Share specific examples of how you've mentored team members and resolved conflicts.
✨Demonstrate Technical Expertise
You need to have hands-on experience with ServiceNow modules. During the interview, be ready to talk about your past projects involving CSM, CMDB, ITSM, and other relevant modules. Highlight any challenges you faced and how you overcame them.
✨Align with Business Goals
Understanding how to translate business needs into technical solutions is key. Prepare to discuss how you've previously aligned development projects with organisational goals and how you prioritised tasks based on stakeholder input.
✨Emphasise Continuous Learning
The tech landscape is always evolving, especially with platforms like ServiceNow. Talk about how you stay updated with the latest developments and best practices in software development. Mention any recent training or certifications that enhance your skills.
