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- Tasks: Support clients at risk of eviction with tailored case management and community resources.
- Company: Join ACSA, a community cornerstone for over 50 years, dedicated to uplifting those in need.
- Benefits: Enjoy full-time employment, benefits after 6 months, 3 weeks vacation, and 15 sick days.
- Why this job: Make a real impact in your community while developing valuable skills in social services.
- Qualifications: Diploma/Degree in Social Services or 1 year related experience required; strong interpersonal skills needed.
- Other info: Work from various locations, including client homes and community offices across Toronto.
Title posted on indeed.com – EPIC Case Manager
Posted onAugust 07, 2025 by Employer details Agincourt Community Services Association
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case manager
Title posted on indeed.com – EPIC Case Manager
Posted onAugust 07, 2025 by Employer details Agincourt Community Services Association
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Job details
*Job Title:* Eviction Prevention Case ManagerContract full-time position (35 hours per week)*Contract Start date*: ASAP *Contract End date*: March 31, 2028*Reports to*: Supervisor, Eviction Prevention in the Community (EPIC)*DEADLINE TO APPLY: **August 22, 2025**About ACSA Community Services:*Do you believe in a world where everyone has equal opportunities, where community support helps dreams come true? ACSA Community Services is your gateway to making this vision a reality. As a cornerstone of the community for over 50 years, ACSA has been dedicated to uplifting those in need.??We offer vital programs like youth empowerment initiatives, emergency food and housing services, and newcomer supports to help individuals and families thrive. We are diligent in supporting our neighbours in Scarborough, North York and York Region. By getting involved, you\’re not just giving aid; you\’re becoming a part of our mission to build a brighter, more equitable future.?*Who we are looking for:*The Eviction Prevention Case Manager will provide intensive intervention services for people who are at imminent risk of eviction. The case manager will support clients who are at risk of eviction to sustain their tenancy and/or relocate and help mitigate the effects of an unsustainable tenancy. The case manager will assist the tenant to create plans that will help prevent future eviction and homelessness through housing assessment, stabilization, goal planning, and linkages to community services. *Candidates must possess a valid G-class driver?s license and provide a clear driver?s abstract. Candidates must have a vehicle for daily use for client meetings and appointments.*Refer to ACSA Community Services for more information about ACSA?s work.?*About the role:*· Receive and follow up on referrals according to City of Toronto EPIC processes; follow all project processes and requirements· Manage a caseload of up to 20 clients for rapid response eviction prevention and housing stabilization; provide appropriate supports and referrals to services· Provide individualized and flexible case management services· Assess eviction status, analyze issues and develop case plans for eviction prevention· Assess client eligibility for EPIC program and associated program resources; prepare applications for financial resources· Attend Landlord and Tenant Board hearings; provide advocacy as needed· Advocate, mediate and negotiate with housing providers for payment plans and to sustain tenancies· Provide rehousing supports if eviction cannot be prevented· Maintain accurate case management and program records, using SMIS· Prepare statistical and qualitative reporting as required by funder and the organization; meet all reporting timelines and requirements· Attend joint meetings and trainings as set out by the City of Toronto and organization· Work collaboratively with colleagues and participate in team meetings· Attend Case Manager/ Supervisor meetings· Other duties as required.*About you:*· Diploma/Degree in Social Services/Health or minimum of 1 year related experience· Knowledge of the Residential Tenancies Act (RTA)· Strong analytical and problem-solving skills; Excellent interpersonal skills· Demonstrated knowledge of issues of homelessness and community resources· Ability to manage issues tactfully, and relationships with professionalism, and resolve conflicts· Ability to work independently and as part of a team· Knowledge of SMIS is an asset.*Working Conditions*The EPIC Case Manager works from various locations in the community, meeting with clients in housing units and in the clients? buildings, public places and offices. The Case Manager also works from an office at 4155 Sheppard Avenue East and attends meetings and appointments across the City of Toronto as required.*What we offer:*Full time employment with benefits after 6 months3-week vacation, 15 sick days, 2 float days?Salary range
- Location Scarborough , ON
- Work location On site
- Salary $ 30.57 HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9838279446
- Scarborough, ON
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case manager employer: Agincourt Community Services Association
Contact Detail:
Agincourt Community Services Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land case manager
✨Tip Number 1
Familiarise yourself with the Residential Tenancies Act (RTA) as it is crucial for a Case Manager role. Understanding this legislation will not only help you in your day-to-day tasks but also demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Network with professionals in the social services field, especially those who work in eviction prevention or housing support. Attend local community events or workshops to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific case management scenarios during your interview. Think of examples where you've successfully managed a challenging situation or helped someone navigate a complex issue, as this will showcase your problem-solving skills.
✨Tip Number 4
Research ACSA Community Services thoroughly. Understand their mission, values, and the specific programs they offer. This knowledge will allow you to tailor your responses in interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace case manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Eviction Prevention Case Manager. Familiarise yourself with the job description and the skills required, such as knowledge of the Residential Tenancies Act and case management.
Tailor Your CV: Customise your CV to highlight relevant experience in social services or case management. Emphasise any direct experience with eviction prevention, housing stability, or community resources that aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community service and your understanding of the challenges faced by those at risk of eviction. Use specific examples from your past experiences to demonstrate your problem-solving skills and ability to advocate for clients.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a case management role.
How to prepare for a job interview at Agincourt Community Services Association
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Eviction Prevention Case Manager. Familiarise yourself with the processes involved in eviction prevention and the support services available to clients. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
Prepare to discuss your relevant experience in social services or case management. Highlight specific examples where you've successfully managed cases, advocated for clients, or resolved conflicts. This will illustrate your capability to handle the challenges of the role.
✨Familiarise Yourself with Relevant Legislation
Brush up on the Residential Tenancies Act (RTA) and any other relevant legislation. Being able to discuss these laws and how they apply to eviction prevention will show that you're well-prepared and knowledgeable about the legal aspects of the job.
✨Prepare Questions
Have a list of thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the types of cases you might handle, or the training opportunities available. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
