Sales Operations Administrator in Portland

Looking for an administration role where organisation, customer service and attention to detail really make a difference? Join Agincare, an ever-growing, family-owned business with 40 years of experience caring for people, supporting communities and investing in our teams. As a Sales Operations Administrator, you'll play a key role in supporting the customer journey from initial enquiry through to service commencement. You'll work closely with clients, families, operational teams and professional stakeholders, ensuring documentation, records and communications are managed accurately and efficiently.

This is a varied role where you'll combine administration, customer service, data analysis and coordination skills to help deliver an exceptional customer experience while supporting business performance. No two days are the same. You'll be handling customer enquiries, coordinating documentation, supporting funding and referral processes, analysing data and ensuring records are maintained to the highest standard.

You'll need strong organisational skills, excellent attention to detail, confidence communicating with a range of stakeholders and a proactive approach to problem-solving.

Main duties of the job:

• Coordinate and obtain outstanding documentation, contracts and funding approvals
• Provide professional support to clients, families and external stakeholders
• Maintain accurate and up-to-date records across company systems
• Monitor enquiry progression and service commencement timelines
• Work closely with operational teams to ensure a seamless customer journey
• Support funding applications, referrals and private care enquiries
• Produce reports and analyse data to support business performance
• Identify delays, escalate issues and ensure actions are completed promptly
• Organise and manage incoming and outgoing correspondence
• Maintain office supplies, brochures and administrative records
• Attend meetings, prepare documentation and record meeting minutes
• Ensure GDPR compliance and the secure handling of confidential information
• Share ideas and support continuous service improvement

What you'll bring:

• Highly organised with excellent attention to detail
• Confident using Microsoft Office, including Word, Excel and Outlook
• A strong communicator, both verbally and in writing
• Professional, customer-focused and approachable
• Able to manage multiple priorities and meet deadlines
• Proactive and solutions-focused
• Comfortable working independently and as part of a team
• Skilled at building positive relationships with colleagues and stakeholders
• Adaptable and flexible in a fast-paced environment
• Committed to providing high-quality customer service

Essential Requirements:

• Minimum of 3 GCSEs at Grade A-C (or equivalent), including English and Mathematics
• Experience in an administrative, office-based or customer service environment
• Experience managing documentation, records or contractual paperwork
• Experience communicating with customers by telephone and email
• Strong IT literacy and organisational skills

Desirable Requirements:

• Business Administration qualification or equivalent
• Experience within health and social care or another regulated environment
• Experience supporting sales or operational teams
• Experience using CRM systems
• Knowledge of GDPR, healthcare administration or care funding processes
• Understanding of the customer journey within health and social care services

What we'll offer you:

• Competitive salary dependent on experience
• Blue Light Card discounts
• NHS employee discounts
• Employee Assistance Programme
• Ongoing training and development opportunities
• Career progression opportunities across the Agincare Group
• Supportive and collaborative working environment
• Access to employee rewards and recognition schemes
• Generous annual leave entitlement
• Pension scheme