Senior DevOps Engineer

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations. We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview

As a Senior DevOps Engineer, you will help design, build, and maintain a stable and efficient infrastructure to optimize service delivery cross production throughout the development lifecycle. Additionally, this role will monitor, troubleshoot, maintain, and continuously improve building, packaging and deployment processes. The Senior DevOps Engineer will collaborate within the Cloud Ops team as well as with QA and development to troubleshoot performance issues.

Job Responsibilities

• Design and implement advanced CI/CD pipelines for complex applications.
• Collaborate with engineering, QA and customer support on cross-functional team projects.
• Develop and maintain IaC on AWS, to ensure scalability, security and reliability.
• Troubleshoot and resolve complex issues related to infrastructure, DBs and applications.
• Support day-to-day operations, including user management, troubleshooting and system monitoring to ensure company SLA’s are met.
• Implement advanced security measures and compliance standards such as ISO27001, SOC2, Cyber Essentials etc.
• Partner with staff level team members to build automation to reduce manual toil.
• Mentor junior team members and collaborate with more senior team members.
• Manage and optimize cloud resources for cost-efficiency.
• Lead or participate in incident response and disaster recovery efforts.
• Leverage AI-assisted tools to enhance productivity, improve processes and workflows, and overall support everyday work.
• Create run-books and maintain/improve system documentation for faster and better troubleshooting.
• Participate in on-call rotation.
• Other duties as assigned.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum of 5 years of experience.
• In-depth knowledge of DevOps principles, practices, and technologies including Amazon Web Services (AWS) and Terraform or other Infrastructure as Code (IaC).
• Strong proficiency of Linux operating systems and troubleshooting OS issues.
• Strong understanding of setting up and managing monitoring tools (such as Prometheus, Grafana, Datadog, Nagios, Open Telemetry, ELK, or similar tool).
• Advanced knowledge of scripting and automation utilizing Python.
• Proficiency with version control systems (e.g., Git).
• Strong experience with automation and scripting languages (e.g., Python, Bash, or Ruby).
• In-depth familiarity with configure management tools (Ansible or Chef).
• Deep understanding of networking concepts and principles.
• Version Control Systems (such as Git).
• CI/CD tools such as Github, Jenkins, Gitlab CI/CD, Argo or similar tool.
• Containerization and orchestration (Docker, Kubernetes).
• Proficiency with cloud platforms (AWS, Azure, or Google Cloud).
• Knowledge related to security best practices including identity and access management, encryption, least level privilege and vulnerability assessments.
• Strong problem-solving, collaboration, teamwork and communication skills.
• Ability to work collaboratively with external teams to ensure timely delivery of DevOps initiatives and goals.
• Experience with adopting AI to supplement code development (Cursor, Copilot).
• Eagerness to learn and adapt to new technologies and tools.

Preferred Qualifications

• AWS certifications.
• Knowledge of AWS Security Architecture.

Background checks will be conducted on an ongoing basis every 3 years or as needed for individuals in this role. Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com. Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply. Applications will be reviewed as submitted. There will be no application deadline for this opportunity.