At a Glance
- Tasks: Support residents in managing energy use and reducing bills through tailored advice.
- Company: Join M Group Energy, a leader in sustainable energy solutions.
- Benefits: Enjoy 25 days annual leave, pension scheme, and retail discounts.
- Other info: Dynamic role with opportunities for growth and community impact.
- Why this job: Make a real difference in people's lives while promoting sustainability.
- Qualifications: A Level 3 Energy Awareness qualification and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end‑to‑end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
Home Decarbonisation: We’re working to eliminate fuel poverty, providing end‑to‑end management in energy efficiency and carbon reduction. Our team works closely with homeowners and local authority partners to provide home energy advice to prepare for Net Zero. You’ll be part of our Home Decarbonisation team, working across community programmes designed to support households most in need. This is a field‑based and customer‑facing role, combining in‑home visits with telephone support, helping residents access the right solutions to improve their homes and reduce energy costs.
What will you be doing? As a Home Energy Advisor, you’ll play a vital role in supporting residents—particularly those in vulnerable situations—to better manage their energy use and access available support:
- Providing face‑to‑face and telephone energy advice, tailored to individual household needs
- Supporting residents to reduce energy usage, lower bills, and improve home efficiency
- Identifying risks, safeguarding concerns and signposting to additional support services
- Recommending practical solutions, including energy‑saving behaviours and retrofit measures
- Working closely with internal teams to deliver the full range of AgilityEco services
- Accurately recording all interactions using CRM systems and maintaining high data quality
- Managing referrals and recognising when to escalate queries or opportunities
- Ensuring all customer data is handled safely and in line with GDPR and company policies
This is a role where empathy, judgement and initiative really matter—you’ll be helping people navigate real‑life challenges while supporting wider sustainability goals.
What You’ll Bring:
- A Level 3 Energy Awareness qualification (or equivalent energy efficiency qualification)
- A solid understanding of household energy use and cost‑saving measures
- Experience supporting vulnerable customers, with sensitivity and professionalism
- Awareness of safeguarding principles and how to respond appropriately
- Strong communication skills—confident, clear and compassionate
- Experience using CRM systems and Microsoft Office tools
- High attention to detail, with the ability to manage multiple tasks and meet deadlines
- A proactive mindset, able to work independently and use your initiative
What’s in it for you?
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- 25 days annual leave plus bank holidays
- 2 paid volunteer days per year
About Us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Field Home Energy Advisor - Cut Bills (12-Month) in Manchester employer: AgilityEco
At M Group Energy, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. Our commitment to employee growth is evident through industry-recognised training programmes and development opportunities, ensuring that every team member can thrive in their career. With a focus on community impact and sustainability, our Field Home Energy Advisors play a crucial role in helping vulnerable residents manage their energy use while enjoying a range of benefits including generous leave, a matched pension scheme, and a vibrant workplace that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Field Home Energy Advisor - Cut Bills (12-Month) in Manchester
✨Tip Number 1
Get to know the company inside out! Research M Group Energy and their Home Decarbonisation initiatives. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Home Energy Advisor, you'll need to be clear and compassionate. Role-play with a friend or family member to get comfortable discussing energy-saving solutions and addressing customer concerns.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Show your passion for sustainability! Be ready to discuss how you can contribute to the company's goals of reducing energy costs and supporting vulnerable customers. Your enthusiasm can set you apart from other candidates.
We think you need these skills to ace Field Home Energy Advisor - Cut Bills (12-Month) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Home Energy Advisor role. Highlight your experience with energy efficiency and supporting vulnerable customers, as this will show us you understand what we're looking for.
Show Your Passion:Let your enthusiasm for home decarbonisation and helping others shine through in your application. We love candidates who are genuinely excited about making a difference in people's lives and contributing to sustainability goals.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see how you fit into our team and the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you’ll have access to all the latest updates about the role and our company.
How to prepare for a job interview at AgilityEco
✨Know Your Energy Stuff
Make sure you brush up on your knowledge of household energy use and cost-saving measures. Familiarise yourself with the latest trends in home decarbonisation and energy efficiency solutions, as this will show your passion for the role and help you connect with the interviewers.
✨Empathy is Key
Since you'll be working with vulnerable customers, practice demonstrating empathy and understanding during your interview. Think of examples from your past experiences where you've supported someone in need, and be ready to share how you approached those situations with sensitivity and professionalism.
✨Show Off Your Communication Skills
Strong communication is crucial for a Home Energy Advisor. Prepare to discuss how you would explain complex energy concepts in simple terms. You might even want to role-play a scenario where you provide energy advice to a resident, showcasing your clear and compassionate communication style.
✨Get Familiar with CRM Systems
Since you'll be using CRM systems to record interactions, it’s a good idea to mention any relevant experience you have with these tools. If you haven’t used a specific system before, do a bit of research on common features and functionalities to demonstrate your willingness to learn and adapt.
