At a Glance
- Tasks: Help households manage energy use and reduce costs through tailored advice and support.
- Company: Join M Group Energy, a leader in renewable energy and home decarbonisation.
- Benefits: Enjoy 25 days annual leave, flexible working, and access to retail discounts.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in your community while developing your career in a supportive environment.
- Qualifications: A Level 3 Energy Awareness qualification and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
We’re working to eliminate fuel poverty, providing end‑to‑end management in energy efficiency and carbon reduction. Our team works closely with homeowners and local authority partners to provide home energy advice to prepare for Net Zero. You’ll be part of our Home Decarbonisation team, working across community programmes designed to support households most in need. This is a field‑based and customer‑facing role, combining in-home visits with telephone support, helping residents access the right solutions to improve their homes and reduce energy costs.
As a Home Energy Advisor, you’ll play a vital role in supporting residents—particularly those in vulnerable situations—to better manage their energy use and access available support. You’ll be:
- Providing face‑to‑face and telephone energy advice, tailored to individual household needs
- Supporting residents to reduce energy usage, lower bills, and improve home efficiency
- Identifying risks, safeguarding concerns and signposting to additional support services
- Recommending practical solutions, including energy‑saving behaviours and retrofit measures
- Working closely with internal teams to deliver the full range of AgilityEco services
- Accurately recording all interactions using CRM systems and maintaining high data quality
- Managing referrals and recognising when to initiate escalation of queries or opportunities
- Ensuring all customer data is handled safely and in line with GDPR and company policies
What You’ll Bring:
- A Level 3 Energy Awareness qualification (or equivalent)
- Strong understanding of household energy use and cost‑saving measures
- Experience supporting vulnerable customers, with sensitivity and professionalism
- Awareness of safeguarding principles and how to respond appropriately
- Strong communication skills—confident, clear and compassionate
- Experience using CRM systems and Microsoft Office tools
- High attention to detail, with the ability to manage multiple tasks and meet deadlines
- Proactive mindset, able to work independently and use initiative
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle‑to‑work scheme, salary finance and give‑as‑you‑earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- 25 days annual leave plus bank holidays
- 2 paid volunteer days per year
Home Energy Advisor: Field Role Helping Households in Birmingham employer: AgilityEco
At M Group Energy, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Home Energy Advisor, you'll enjoy a range of benefits including a matched pension scheme, flexible working arrangements, and generous leave policies, all while making a meaningful impact in the community by helping households achieve energy efficiency and reduce costs. Join us in a role that not only fosters your professional journey but also contributes to a sustainable future for our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Home Energy Advisor: Field Role Helping Households in Birmingham
✨Tip Number 1
Get to know the company inside out! Research M Group Energy and their Home Decarbonisation initiatives. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Home Energy Advisor, you'll need to be clear and compassionate. Role-play with a friend or family member to get comfortable discussing energy-saving solutions and addressing customer concerns.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and contributing to the important work we do.
We think you need these skills to ace Home Energy Advisor: Field Role Helping Households in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Home Energy Advisor role. Highlight your experience with energy efficiency and supporting vulnerable customers, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since this role involves a lot of face-to-face and telephone interactions, let your communication skills shine through in your application. Use clear and compassionate language to demonstrate how you can connect with residents.
Highlight Relevant Qualifications:If you've got an A Level 3 Energy Awareness qualification or similar, make sure it’s front and centre in your application. We want to see that you have the right knowledge to help households improve their energy use.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at AgilityEco
✨Know Your Energy Stuff
Make sure you brush up on your knowledge of household energy use and cost-saving measures. Familiarise yourself with the latest trends in home decarbonisation and be ready to discuss how you can help residents improve their energy efficiency.
✨Show Your Compassion
Since you'll be supporting vulnerable customers, it's crucial to demonstrate your sensitivity and professionalism during the interview. Share examples from your past experiences where you've successfully helped individuals in challenging situations.
✨Master the CRM Systems
Get comfortable with CRM systems and Microsoft Office tools before the interview. Be prepared to discuss how you've used these tools in previous roles to manage customer interactions and maintain data quality.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and compassionately. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as confident and approachable.
