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For Companies At a Glance
- Tasks: Manage client relationships and ensure they get the most out of our PR solutions.
- Company: Join a fast-growing PR tech company with a remote-first culture.
- Benefits: Competitive pay, career development, and a supportive work environment.
- Other info: Work with a diverse team across vibrant cities globally.
- Why this job: Be a strategic partner and make a real impact on clients' success.
- Qualifications: Strong communication skills and a passion for client success.
The predicted salary is between 40000 - 50000 £ per year.
Company Overview
Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories, monitor media coverage and social conversations, and report on the impact of their public relations activities. Agility is one of the fastest-growing companies in the PR tech space and it’s recognized by users on G2 for ease of use, quick implementation, and outstanding customer service. We are a remote-first company, with colleagues based across vibrant cities in Canada, the US, the UK, the Philippines, and India. We are intentional in helping our teams realize their full potential, and continue to invest in their learning and development, career progression, offering competitive pay and benefits, enabling leadership and work environment.
About the Role
The Client Success Manager (CSM) owns the ongoing client relationship for mid-market accounts following handoff from the Onboarding Strategist, partnering with clients to deepen adoption, drive measurable value, and ensure Agility’s solutions remain embedded in their day-to-day communications workflows. Acting as a proactive strategic partner, the CSM monitors usage and engagement, delivers targeted enablement, and surfaces insights that help clients get more out of the platform over time. The CSM plays a critical supporting role in retention and growth by maintaining strong client relationships, providing usage data and insights, and advocating for the client internally.
Client Success Manager employer: Agility
Contact Detail:
Agility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Agility PR Solutions on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Client Success Manager.
✨Tip Number 2
Prepare for the interview by understanding Agility’s solutions inside out. We should be ready to discuss how we can help clients deepen their adoption and drive measurable value. Show them we’re not just interested in the role, but in making a real impact!
✨Tip Number 3
Practice our pitch! We need to articulate our experience in client relationships and how we’ve driven success in previous roles. Let’s make sure we highlight our proactive approach and ability to advocate for clients—this is key for a CSM.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can go a long way. We can reiterate our excitement about the role and remind them why we’re the perfect fit for Agility. Plus, it shows we’re genuinely interested!
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping clients succeed and making a real impact in their communications.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with what we do at Agility PR Solutions, so don’t hold back!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Client Success Manager role.
How to prepare for a job interview at Agility
✨Know Your Stuff
Before the interview, make sure you understand Agility PR Solutions and what they do. Familiarise yourself with their media outreach and monitoring solutions. This will help you speak confidently about how your skills can contribute to their mission.
✨Showcase Your Client Relationship Skills
As a Client Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships, resolved issues, or driven engagement. Be ready to discuss how you can apply these skills at Agility.
✨Be Proactive in Your Approach
Agility values proactive partners. Think of ways you can add value to clients beyond the basics. During the interview, share ideas on how you would monitor client usage and engagement, and how you could provide insights that enhance their experience with the platform.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Ask about their approach to client success, how they measure value for clients, or what challenges they currently face. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.