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For Companies At a Glance
- Tasks: Be the go-to person for customer queries via phone, email, and live chat.
- Company: Join a fast-growing fintech making investing accessible through smart tech.
- Benefits: Enjoy hybrid working, health insurance, fee-free investing, and performance incentives.
- Why this job: Work in a supportive team culture with opportunities for growth and development.
- Qualifications: Must have customer service experience, strong communication skills, and a positive mindset.
- Other info: Ideal for those who thrive in a fast-paced environment and enjoy helping others.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Representative – Hybrid Working Preston Up to 30,000 DOE
Recruiting on behalf of a fast-growing fintech business
We\’re working with an innovative and rapidly expanding digital investment company, currently seeking a proactive and experienced Customer Service Representative to join their team in Preston. This is a fantastic opportunity to join a purpose-driven business that\’s making investing more accessible through smart technology and client-focused support.
This is a full-time, hybrid position (3 days office / 2 days home), ideal for someone who thrives in a fast-paced, client-facing role and enjoys working as part of a collaborative team.
The Role:
As Customer Service Representative, you\’ll be the first point of contact for customers across multiple channels, helping to resolve a variety of queries in a professional, efficient, and empathetic manner. You\’ll also support internal teams and contribute to service improvements.
Key Responsibilities:
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Respond to customer queries via phone, email, and live chat
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Provide outstanding service and build strong client relationships
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Resolve complex issues promptly and follow up where necessary
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Work collaboratively with internal departments
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Maintain accurate records of client interactions
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Contribute to continuous improvement of support processes
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Offer guidance and support to junior team members when needed
What We\’re Looking For:
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Proven experience in a customer service role (ideally in finance or tech)
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Strong written and verbal communication skills
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A solutions-focused, empathetic, and professional approach
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Strong organisational skills with the ability to multitask
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Discretion when dealing with sensitive information
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A positive, proactive mindset
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Minimum 2:1 degree (or equivalent experience)
What\’s on Offer:
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Up to 30,000 per annum (depending on experience)
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Hybrid working – 3 days in the office, 2 from home
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Health insurance & wellness plan
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Fee-free investing on the company\’s platform
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Performance-based incentive scheme
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Regular training & development opportunities
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Career progression within a growing business
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Friendly, inclusive culture with regular social events
Interested in joining a modern fintech that values both customers and employees?
Apply today to learn more, or get in touch with us for a confidential chat.
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Customer Services Representative employer: Agility Resourcing Ltd
Contact Detail:
Agility Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative
✨Tip Number 1
Familiarise yourself with the fintech industry and the specific services offered by the company. Understanding their products will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing common customer service scenarios can prepare you to showcase your problem-solving abilities and empathetic approach during the interview.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare examples from your past experiences that highlight your ability to multitask and resolve complex issues. Being able to articulate these experiences clearly will demonstrate your suitability for the fast-paced environment they are looking for.
We think you need these skills to ace Customer Services Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in finance or tech. Use specific examples that demonstrate your ability to resolve queries and build client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive mindset. Mention how your skills align with the company's mission of making investing more accessible.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application is free from errors and clearly conveys your thoughts. Consider including examples of how you've effectively communicated with clients in the past.
Highlight Problem-Solving Abilities: In your application, provide examples of complex issues you've resolved in previous roles. This will demonstrate your solutions-focused approach and ability to handle sensitive information discreetly.
How to prepare for a job interview at Agility Resourcing Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially if they were in finance or tech. Highlight specific examples where you resolved complex issues or built strong client relationships.
✨Demonstrate Empathy and Solutions-Focused Mindset
During the interview, convey your ability to approach customer queries with empathy. Share instances where you successfully turned a negative experience into a positive one by providing effective solutions.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate customer interactions. Practice responding to various types of queries, showcasing your communication skills and ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and opportunities for career progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.