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- Tasks: Support users with IT services and manage technical issues daily.
- Company: Join a thriving team in Liverpool focused on IT Business Services.
- Benefits: Receive training, enjoy a dynamic work environment, and grow your skills.
- Why this job: Perfect for tech enthusiasts eager to learn and make an impact.
- Qualifications: Degree in a technical subject preferred; experience in support is a plus.
- Other info: Ideal for those looking to kickstart their career in IT.
The predicted salary is between 28800 - 43200 £ per year.
My client is looking for an enthusiastic and driven individual to join their thriving team as a service desk analyst. Within the role, you will have a range of responsibilities, and each day will be different. The suitable candidate will help to provide support to users of all IT Business Services and assist in the deployment and management of the IT Business Services. Training can be provided; enthusiasm and willingness to learn are important. If you are keen to get your foot in the door and progress, then this role is suitable.
The role is both a technical and end-user-facing role where you will support them with the operation and deployment of IT Business Services. The IT Business Services include all the user-facing IT systems and applications which are used to manage and operate the wider business. This includes business applications, desktop and personal hardware, associated software, and management tools.
Key Responsibilities and Duties- Investigate anomalies with the key applications and work with suppliers to identify and resolve issues.
- Accurate ticket logging of all IT incidents and service requests whilst managing your ticket queue, making sure calls are prioritized and closed within SLA.
- Assist the broader IT Teams with the preparation of hardware/software for implementation.
- Suggest and implement improvements in existing IT systems and procedures.
- Install and manage IT hardware and software as required by the business.
- Make judgment calls on problems that should be escalated to management.
- Complete assigned tasks to a high standard as part of the implementation and operation of IT Business Services.
- Develop ongoing relationships through quality of service provided and management of customer expectations.
- Knowledge and proficiency in Desktop Support
- Microsoft 365
- Aptitude and desire to learn new skills.
- Strong communication skills, both written and oral.
- High standards and ensure that activities are driven to completion.
- Numerical, systematic, and analytical approaches to problem-solving.
- Ability to work as part of a team or alone.
- Capable of working under pressure to meet deadlines.
- Proactive and can prioritize tasks effectively.
- Ability to explain complex and technical systems in simple terms.
- Ability to communicate effectively with colleagues of all levels.
- Desire to help and maintain a high level of user confidence at all times.
- Proven ability to adapt existing skills to new challenges.
- Manage and maintain a set of documentation for IT Business Services.
- Degree in related or numerical/technical subject, i.e., Maths, Computer Science, Engineering, Physics, etc.
- 1+ years of experience working in a technical support role is ideal but not necessary.
- ITIL v3 or v4 Foundation is beneficial.
If you are interested in this role, please click apply with your most up-to-date CV. Please note that due to the high number of applicants, if you don't hear back within 14 days, then you have been unsuccessful in this intake.
Service Desk Analyst - Liverpool employer: Agility Resoucing
Contact Detail:
Agility Resoucing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - Liverpool
✨Tip Number 1
Familiarise yourself with the key applications and IT systems mentioned in the job description, such as Microsoft 365. This will not only help you understand the role better but also allow you to speak confidently about your knowledge during any interviews.
✨Tip Number 2
Showcase your enthusiasm for learning by engaging with online courses or tutorials related to IT support and service desk operations. Mentioning specific skills or tools you've learned can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving approach. Think of examples where you've successfully resolved technical issues or improved processes, as this aligns well with the responsibilities of a Service Desk Analyst.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Service Desk Analyst - Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Desk Analyst role. Emphasise any technical support experience, familiarity with Microsoft 365, and your ability to communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your willingness to learn. Mention specific examples of how you've solved problems in previous roles or how you’ve supported users in a technical capacity.
Highlight Your Technical Skills: In your application, clearly outline your technical skills, especially those related to desktop support and IT systems. If you have any certifications like ITIL v3 or v4, be sure to mention them as they can set you apart from other candidates.
Showcase Your Problem-Solving Abilities: Provide examples in your application that demonstrate your analytical and systematic approach to problem-solving. This could include situations where you successfully resolved IT issues or improved existing processes.
How to prepare for a job interview at Agility Resoucing
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. Highlight your willingness to learn and adapt, as this is crucial for a Service Desk Analyst position.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Be ready to explain your thought process and how you prioritised tasks to resolve problems efficiently.
✨Communicate Clearly
Since the role involves explaining complex IT systems to users, practice articulating technical concepts in simple terms. This will showcase your strong communication skills, which are essential for the position.
✨Research the Company
Familiarise yourself with the company's IT Business Services and any recent developments. This knowledge will help you tailor your responses and demonstrate your genuine interest in contributing to their team.