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For Companies At a Glance
- Tasks: Manage client relationships and ensure high retention rates while providing exceptional service.
- Company: Agility PR Solutions is a leading PR tech company known for innovative media solutions and excellent customer support.
- Benefits: Enjoy remote work, competitive pay, career development, and flexible hours including 'Flex Fridays'.
- Why this job: Join a collaborative culture that values inclusivity and offers opportunities for professional growth.
- Qualifications: Post-secondary education and 3-5 years of B2B customer service experience preferred.
- Other info: Open to diverse applicants; we encourage you to apply even if you don't meet all requirements.
The predicted salary is between 28800 - 42000 ÂŁ per year.
Company Overview
Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories, monitor media coverage and social conversations, and report on the impact of their public relations activities. Agility is one of the fastest-growing companies in the PR tech space and it’s recognized by users on G2 for ease of use, quick implementation, and outstanding customer service.
We are a remote‑first company, with colleagues based across vibrant cities in Canada, the US, the UK, the Philippines, and India. We are intentional in helping our teams realize their full potential, and continue to invest in their learning and development, career progression, offering competitive pay and benefits, enabling leadership and work environment.
About The Role
As a Client Success Relationship Manager (CSRM), you’ll take ownership of the client relationship immediately following the handoff from Sales and guide it through onboarding, adoption, and ongoing success. You’ll lead clients through implementation and adoption ensuring Agility’s solutions become an integral part of their communications workflows. Once live, you’ll act as their strategic partner—helping them realize value, proactively managing engagement, and ensuring the quality and impact of deliverables. While you don’t manage renewals directly, you’ll work closely with Account Managers to support renewal and growth discussions through strong client advocacy, usage insights, and relationship stewardship.
You’ll collaborate with and mentor Client Success Specialists to ensure exceptional client experiences throughout onboarding, support, and optimization. This role blends client engagement, strategic consulting, and operational coordination. You’ll work closely with Product, Support, Engineering, and Account Management teams to drive measurable outcomes and deliver a consistently outstanding client experience.
What You’ll Do
Configure & Validate
- Configure client accounts and monitoring setups, including building and optimizing Boolean searches, dashboards, alerts, and reporting templates.
- Work with a team of monitoring analysts to test, refine, and validate search results for quality and relevance.
- Lead the configuration and setup of client accounts, ensuring all options are optimized and teams are trained for successful use.
- Maintain clean, accurate documentation of all client configurations and updates.
Train & Enable Clients
- Deliver virtual training sessions tailored to client roles and workflows.
- Ensure users understand how to use the platform effectively to achieve their monitoring and reporting goals.
- Track early usage and adoption metrics to identify risks and maintain onboarding momentum.
- Provide quick, responsive “how-to” support during and after onboarding to keep clients unblocked.
Drive Engagement & Value
- Own the creation and delivery of media coverage briefs, dashboards, and analysis reports.
- Proactively advise clients on best practices for media monitoring, analysis, and measurement.
- Conduct regular business reviews to showcase results, share insights, and identify optimization opportunities.
- Track and report on client satisfaction, adoption, and usage to ensure value realization.
Collaborate for Retention & Growth
- Partner with Account Managers to share usage data, insights, and opportunities that support renewal and upsell conversations.
- Identify and communicate client risks early, recommending mitigation strategies.
- Act as a client advocate internally, ensuring their feedback informs product and service improvements.
- Collaborate cross‑functionally with Product, Engineering, and Support to resolve complex client challenges.
What You’ll Bring
- Post‑secondary diploma or degree in Business, Communications, Marketing, or related field.
- 3–5 years of experience in customer success, account management, or client services within SaaS, PR, or media intelligence.
- Proven success managing enterprise‑level clients through onboarding and adoption phases.
- Strong understanding of PR and media monitoring tools and workflows.
- Demonstrated ability to drive retention, adoption, and growth using data‑driven insights.
- Excellent communication and presentation skills—able to engage confidently with executives and end‑users alike.
- Strong analytical and problem‑solving skills; able to translate data into actionable recommendations.
- Proficiency with CRM systems (Salesforce preferred) and customer‑success tools (e.g., Gainsight, ChurnZero) an asset.
- Highly organized and detail‑oriented, able to manage multiple priorities in a fast‑paced environment.
- Comfortable working with global teams and flexible to adjust hours for international clients.
Why You’ll Love It Here
- Fully remote work environment
- Collaborative culture – and key tools enabling it
- Health & Dental benefits
- Pension
- Employee Assistance Program (EAP)
- Career Development & Progression opportunities
- Paid Vacation and Sick days
- Flex Fridays in Summer, Week off between Christmas and New Years\’
- No Internal Meetings Fridays
At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation.
Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity, we’d love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and other potential role matches open now or in the future.
If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at for us to make appropriate arrangements.
Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!
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Client Success Relationship Manager employer: Agility PR Solutions
Contact Detail:
Agility PR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Relationship Manager
✨Tip Number 1
Familiarise yourself with Agility PR Solutions and their suite of products. Understanding their media monitoring and reporting tools will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your problem-solving skills and customer service excellence. Tailoring your stories to align with the responsibilities of the Client Success Relationship Manager will make you stand out.
✨Tip Number 4
Stay updated on industry trends in public relations and media monitoring. Being knowledgeable about current events and innovations in the field will show your commitment and readiness to contribute to Agility's success.
We think you need these skills to ace Client Success Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in B2B customer service and any SaaS-related roles. Emphasise skills that align with the job description, such as problem-solving, communication, and analytical abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client success and your understanding of the role. Mention specific examples from your past experiences that demonstrate your ability to manage client relationships and solve problems effectively.
Highlight Relevant Skills: In your application, clearly outline your proficiency in tools like MS Office, especially Excel, and any experience you have with media monitoring or data analysis. This will show that you are well-prepared for the technical aspects of the role.
Show Enthusiasm for the Company: Express your excitement about Agility PR Solutions and their commitment to innovation and client success. Mention how you align with their values and how you can contribute to their mission of empowering modern communicators.
How to prepare for a job interview at Agility PR Solutions
✨Understand the Company and Its Products
Before your interview, take the time to research Agility PR Solutions and its suite of products. Familiarise yourself with their media outreach, monitoring, and measurement solutions, as well as their reputation in the PR technology space. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Showcase Your Customer Service Skills
As a Client Success Relationship Manager, your ability to provide exceptional customer service is crucial. Prepare examples from your previous experience that highlight your problem-solving skills, empathy, and responsiveness. Be ready to discuss how you've successfully managed client relationships and resolved issues in the past.
✨Demonstrate Your Analytical Abilities
Given the role's focus on data analysis and reporting, be prepared to discuss your analytical skills. Share specific instances where you've used data to inform decisions or improve client outcomes. Highlight your proficiency with tools like Excel and any relevant experience in media monitoring or data analysis.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about potential challenges you might face in the role, such as managing tight deadlines or addressing client concerns. Practice articulating your thought process and the steps you would take to ensure client satisfaction and retention.
