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For Companies At a Glance
- Tasks: Manage client relationships and drive platform adoption for mid-market accounts.
- Company: Join Agility PR Solutions, a fast-growing leader in PR tech.
- Benefits: Enjoy remote work, competitive pay, and career development opportunities.
- Other info: Collaborative culture with opportunities for growth and mentorship.
- Why this job: Make a real impact by helping clients succeed with innovative media solutions.
- Qualifications: Experience in customer success or account management, ideally in SaaS or PR.
The predicted salary is between 35000 - 45000 £ per year.
Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories, monitor media coverage and social conversations, and report on the impact of their public relations activities. Agility is one of the fastest-growing companies in the PR tech space and it’s recognized by users on G2 for ease of use, quick implementation, and outstanding customer service. We are a remote-first company, with colleagues based across vibrant cities in Canada, the US, the UK, the Philippines, and India. We are intentional in helping our teams realize their full potential, and continue to invest in their learning and development, career progression, offering competitive pay and benefits, enabling leadership and work environment.
About the Role
The Client Success Manager (CSM) owns the ongoing client relationship for mid-market accounts following handoff from the Onboarding Strategist, partnering with clients to deepen adoption, drive measurable value, and ensure Agility’s solutions remain embedded in their day-to-day communications workflows. Acting as a proactive strategic partner, the CSM monitors usage and engagement, delivers targeted enablement, and surfaces insights that help clients get more out of the platform over time. The CSM plays a critical supporting role in retention and growth by maintaining strong client relationships, providing usage data and insights, and advocating for the client internally. Working closely with Onboarding, Support, Account Management, Product, and Engineering, this role combines proactive client engagement, strategic consultation, and cross-functional coordination to deliver an exceptional mid-market client experience.
What you’ll do
- Take ownership of accounts post-onboarding, ensuring a smooth transition from the Onboarding Strategist and a confident, well-prepared client at handoff.
- Drive ongoing adoption and value realization, monitoring usage, identifying gaps, and proactively engaging clients to deepen their use of the platform.
- Deliver tailored enablement sessions, refresher training, new feature walkthroughs, and use-case workshops, to keep clients current and maximize long-term platform value.
- Conduct regular business reviews and check-ins, providing data-driven insights, best-practice guidance, and recommendations aligned to each client’s PR objectives.
- Proactively identify risks and opportunities, flagging churn signals early and surfacing expansion potential to Account Managers.
- Partner with Account Managers to support renewals and upsells through strong client advocacy, relationship stewardship, and shared account intelligence.
- Coordinate with the Support team on reactive issues to ensure visibility, continuity of client experience, and timely resolution of escalations.
- Collaborate cross-functionally with Product, Engineering, Onboarding, and Support to resolve issues and improve service delivery.
- Act as the voice of the client internally, providing structured feedback and insights to inform product, onboarding, and service enhancements.
Decision-Making Authority (Ownership vs. Escalation)
- Owns day-to-day client relationship management and proactive engagement strategy across the assigned book of business.
- Ongoing adoption, enablement, and success planning following handoff from the Onboarding Strategist.
- Coordination of internal resources to address client needs and ensure a connected experience across Onboarding, Support, and Account Management.
- Systemic client issues, product bugs, or risks to renewal to the Director, Customer Experience or the relevant Account Manager.
- Cross-departmental challenges requiring executive or product-level intervention.
- Reactive technical issues to the Support team for resolution.
What You'll Bring
- Post-secondary diploma or degree in Business, Communications, Marketing, or a related field.
- 3–5 years of experience in customer success, account management, or client services, ideally within SaaS, PR, or media intelligence.
- Proven experience managing a portfolio of mid-market clients through adoption and ongoing engagement.
- Strong understanding of PR workflows, media monitoring, and measurement tools.
- Exceptional communication and presentation skills; comfortable engaging with both day-to-day users and senior client stakeholders.
- Analytical and problem-solving mindset, with the ability to turn usage data into actionable recommendations.
- Proficiency with CRM systems (Salesforce preferred) and customer success tools (e.g., Gainsight, ChurnZero) is an asset.
- Highly organized, detail-oriented, and comfortable managing multiple client priorities in a fast-paced, global environment.
Growth Path
Client Success Managers may progress to Senior Client Success Manager, Client Success Relationship Manager (Enterprise), or Client Success Team Lead roles by:
- Consistently achieving client satisfaction, adoption, and retention targets across their book of business.
- Demonstrating strategic thinking and ownership of client outcomes at scale.
- Leading cross-functional initiatives that improve client experience or operational efficiency.
- Mentoring peers and contributing to process and best-practice development.
Why You'll Love It Here
- Fully remote work environment
- Collaborative culture – and key tools enabling it
- Competitive compensation package
- Employee Assistance Program (EAP)
- Career Development
Client Success Manager employer: Agility-PR-Solution
Contact Detail:
Agility-PR-Solution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Agility PR Solutions thoroughly. Understand their products, values, and recent news. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Client Success Manager role. Use specific examples from your past experiences to demonstrate your value.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in customer success and how it aligns with Agility's mission to deepen client relationships and drive value.
Showcase Your Communication Skills: Since this role involves engaging with clients at various levels, demonstrate your exceptional communication skills. Use clear, concise language in your application to reflect how you would interact with clients.
Highlight Relevant Experience: Don’t forget to mention any experience you have with SaaS, PR, or media intelligence. This will show us that you understand the industry and can hit the ground running in managing client relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Agility-PR-Solution
✨Know Your Client Success Stuff
Make sure you brush up on your knowledge of customer success strategies, especially in the SaaS and PR sectors. Be ready to discuss how you've managed client relationships in the past and how you can drive adoption and value for Agility's clients.
✨Show Off Your Communication Skills
As a Client Success Manager, you'll need to communicate effectively with both users and senior stakeholders. Prepare examples of how you've successfully engaged different audiences and tailored your communication style to meet their needs.
✨Be Data-Driven
Familiarise yourself with how to turn usage data into actionable insights. During the interview, be prepared to discuss how you've used data to identify gaps or opportunities in client engagement and how that led to successful outcomes.
✨Demonstrate Proactive Problem-Solving
Think of instances where you've identified risks or churn signals early and how you addressed them. Show that you can not only react to issues but also anticipate them and take proactive steps to ensure client satisfaction.