Surgical Services Operations Area Supervisor in Birmingham

PRIMARY DUTIES AND RESPONSIBILITIES

The Surgical Services Supervisor is responsible for maintaining a professional relationship with all physicians, hospital staff, physicians’ office staff and the technicians in their team, both in appearance and behavior, as well as supervision of individuals who perform these services. Responsibilities include managing the equipment inventory, supplies and fleet vehicles, working closely with district management to ensure customer retention and serving as subject matter expert. The Surgical Services Supervisor provides training and supports key daily office functions, including some billing.

REQUIRED EXPERIENCE

• Must be a certified Laser Technician 2 and above (ref “Laser Technician” job description)
• 1-2 years of supervision/management or customer excellence experience preferred.
• Knowledge of the healthcare industry, including an understanding of, or experience with, laser technician experience preferred.
• Business management understanding preferred.
• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
• Willing to work flexible hours, including on call, evenings, weekends and holidays, as well as emergency off-hours as required.
• Valid driver’s license.
• Able to stand for long periods and walk great distances.
• Able to lift and/or push 80 pounds.
• Able to perform all duties of the Laser Technician role.

REQUIRED SKILLS & ABILITIES

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a Surgical Services Supervisor, you must be able to lift eighty (80) pounds and push or pull one-hundred (100) pounds. A technician is required to load and unload equipment at various locations. A technician may be required to sit for long periods of time as well as being able to bend and reach repetitively.

• Possesses quality orientation with a “get it right the first time” attitude.
• Complies with patient privacy laws in all matters.
• Maintains and projects confidence, enthusiasm and a professional image.
• Flexible, coachable.
• Demonstrates strong communication skills (listening, writing and speaking).
• Demonstrates team orientation and shows respect for others.
• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
• Organized; prioritises to meet deadlines.
• Customer-focused; willing to go above and beyond.
• Provides leadership and direction to Laser Technician teams to ensure successful customer experience.
• Ensures prompt and courteous service is delivered to all customers in person, by phone and communications.
• Understands and uses effective conflict resolutions skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements.
• Participates and partners with Technical Services, Laser Technicians, Account Executives and Operations Manager on customer meetings to promote revenue growth, cost containment and expansion of Agiliti services with existing customers.
• Assists with management of the district and customers in Operation Manager’s absence.
• Demonstrates in-depth knowledge of medical equipment; knows Agiliti equipment by name, appearance and accessory list.
• Manages missing and lost equipment, software upgrades and accessories.
• Ensures preventative maintenance is scheduled, and coordinated with Technical Services.
• Performs periodic reviews and ready line audits to ensure proper practices are being executed.
• Assists in the development of staffing and on-call schedules based on demand.
• May complete and maintain DOT certification, according to location-specific business needs.
• Manages shipping/receiving, requisitions and purchase orders.
• Manages equipment inventory, par levels and supplies.
• Exercises sound time management, and handles geographic routing and prioritisation to service customers.
• Trains Laser Tech staff on equipment cleaning, testing and inspecting and conducts in-servicing on features, functionality, etc.
• Recruits and develops staff.
• Provides cross and lateral training, emphasizing continuous improvement and teamwork, and provides on-going feedback with focused action steps for areas of improvement.
• Holds self and staff accountable for completion of assignments, and credentialing.
• Ensures accurate and timely documentation for billing and regulatory compliance, ie laser logs, work orders, etc.
• Demonstrates sound and timely decision-making skills in front of team and customers.
• Performs other assigned duties.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.