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- Tasks: Lead and develop a team of Customer Service Advisors in a fast-paced environment.
- Company: North Somerset Council, committed to outstanding service and continuous improvement.
- Benefits: Hybrid working options, leadership influence, and opportunities for innovation.
- Why this job: Make a real impact on local services and enhance customer experience.
- Qualifications: Proven leadership experience and strong communication skills.
- Other info: Supportive environment with a focus on performance and service improvement.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Customer Service Team Manager who thrives in a fast-paced contact centre environment? We’re looking for a confident leader to manage, motivate, and develop a team of Customer Service Advisors while delivering outstanding service for North Somerset Council and key partners.
In this role, you’ll drive performance against KPIs and SLAs, build strong client relationships, and champion continuous improvement — including a digital-first approach to customer contact. Working closely with the Operations Manager, you’ll play a key role in shaping service delivery, improving processes, and enhancing customer experience.
What you’ll bring:
- Proven experience leading and developing customer service teams
- Strong stakeholder and client management skills
- A results‑driven, solutions‑focused mindset
- Excellent communication and influencing abilities
- Experience managing performance, KPIs, and service improvement initiatives
Why join us?
- A leadership role with real influence and impact
- Opportunities to innovate and drive service improvement
- Supportive environment with hybrid working after training
Ready to lead a high‑performing team and make a difference to local services? Apply now.
Customer Service Team Manager in Weston-super-Mare employer: Agilisys
Contact Detail:
Agilisys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Manager in Weston-super-Mare
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the hunt for a Customer Service Team Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and performance metrics. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills effectively.
✨Tip Number 3
Showcase your digital-first approach! Be ready to discuss how you've implemented technology to improve customer service in your previous roles. This will resonate well with employers looking for innovative leaders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Team Manager in Weston-super-Mare
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading and developing teams. We want to see how you've motivated others and driven performance in previous roles, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Demonstrate Your Results-Driven Mindset: We love a solutions-focused approach! Share specific examples of how you've improved processes or achieved KPIs in your past roles. Numbers and outcomes speak volumes!
Apply Through Our Website: Don’t forget to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Agilisys
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you've successfully managed these metrics in your previous positions, as this will show your results-driven mindset.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you motivated your team or improved performance. This is your chance to demonstrate how you can inspire others and drive a high-performing team.
✨Understand the Digital-First Approach
Since the role emphasises a digital-first approach, brush up on the latest trends in customer service technology. Be prepared to discuss how you’ve implemented digital solutions in past roles to enhance customer experience.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their team and the challenges they face. This not only shows your interest but also helps you assess if the company culture aligns with your values.
