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- Tasks: Lead and develop a team to deliver outstanding customer service.
- Company: Dynamic service management firm in Weston-super-Mare.
- Benefits: Hybrid working, supportive environment, and opportunities for innovation.
- Why this job: Make a real impact by leading a team and enhancing client relationships.
- Qualifications: Strong leadership experience and expertise in managing client relationships.
- Other info: Great career growth potential in a digital-first setting.
The predicted salary is between 36000 - 60000 £ per year.
A service management firm in Weston-super-Mare seeks an experienced Customer Service Team Manager to lead and develop a team of Customer Service Advisors. You will ensure outstanding service delivery for North Somerset Council while driving performance against KPIs and SLAs.
Ideal candidates will have a strong leadership background and expertise in managing client relationships. This role offers a supportive environment with opportunities for innovation and hybrid working after training.
Customer Service Team Lead - Hybrid & Digital-First in Weston-super-Mare employer: Agilisys
Contact Detail:
Agilisys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead - Hybrid & Digital-First in Weston-super-Mare
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service leadership. Think about your past experiences and how they align with the KPIs and SLAs mentioned in the job description.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've developed teams and improved service delivery in previous roles. We want to see your passion for leading a team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Team Lead - Hybrid & Digital-First in Weston-super-Mare
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and driven performance. Use specific examples to demonstrate your ability to lead and inspire others.
Focus on Customer Service Excellence: Since this role is all about outstanding service delivery, share your experiences in customer service. We love candidates who can showcase their commitment to providing top-notch support and how they've handled challenging situations with clients.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We appreciate when candidates align their skills and experiences with what we’re looking for, especially around KPIs and SLAs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Agilisys
✨Know Your Stuff
Before the interview, make sure you understand the company’s mission and values, especially how they relate to customer service. Familiarise yourself with North Somerset Council's objectives and how your role as a Customer Service Team Lead can contribute to their success.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team, resolved conflicts, or improved performance against KPIs and SLAs. This will demonstrate your capability to lead and develop a team effectively.
✨Client Relationship Management
Be ready to discuss your experience in managing client relationships. Highlight any strategies you've used to enhance customer satisfaction and loyalty. This is crucial for the role, so showing that you can build strong relationships will set you apart.
✨Embrace Innovation
Since the role offers opportunities for innovation, think of ideas or improvements you could bring to the team. Be prepared to share these during the interview, as it shows you're proactive and ready to contribute to a supportive environment.
