Agilisys in Rochdale, UK, is seeking a Service Desk Analyst on a six-month contract to deliver first-line IT support for public services clients. You will record incidents and service requests, triage, and provide timely updates to users.
The role emphasises customer care, problem solving and collaboration with internal teams. You will work with the SMT, aiming for a 75% first-time fix rate, and contribute to service improvements while upholding Agilisys values.
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Service Desk Analyst: 1st Line IT Support (6m Contract) employer: Agilisys
Agilisys is an exceptional employer located in Bootle, Sefton, Liverpool, offering a dynamic work environment that fosters innovation and collaboration. With a strong commitment to employee growth, we provide opportunities for continuous learning and development, alongside a comprehensive benefits package including an enhanced pension scheme and generous annual leave. Our culture prioritises partnership and integrity, ensuring that every team member feels valued and empowered to make a meaningful impact in public services.
