Agilisys is seeking a Service Desk Analyst for a 6 month contract based in Rochdale. You will log incidents, service requests and RFCs, and provide first-line technical support to internal and external users.
You will manage calls via the SMT, reply by phone and email, and aim to resolve 75% of incidents at first contact using remote assistance tools. The role offers a dynamic environment and opportunities to develop IT service skills.
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Service Desk Analyst (6-Month Contract) - First-Time Fixer in Rochdale employer: Agilisys
Agilisys is an exceptional employer located in Bootle, Sefton, Liverpool, offering a dynamic work environment that fosters innovation and collaboration. With a strong commitment to employee growth, we provide opportunities for continuous learning and development, alongside a comprehensive benefits package including an enhanced pension scheme and generous annual leave. Our culture prioritises partnership and integrity, ensuring that every team member feels valued and empowered to make a meaningful impact in public services.
