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- Tasks: Provide first-line technical support and manage incidents for public services.
- Company: Leading digital transformation firm in Rochdale with a focus on innovation.
- Benefits: Career development opportunities and health benefits included.
- Why this job: Join a dynamic team and make a difference in public service IT support.
- Qualifications: Strong problem-solving skills and customer service experience, especially in IT.
- Other info: Great opportunity for growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading digital transformation firm in Rochdale seeks a Service Desk Analyst to provide first-line technical support. The role involves incident management, delivering high-quality customer care, and aiming to resolve incidents efficiently.
Ideal candidates possess strong problem-solving skills and experience in customer service, particularly within IT. The position offers career development opportunities and health benefits.
Service Desk Analyst — 1st Line IT Support for Public Services in Rochdale employer: Agilisys
Contact Detail:
Agilisys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst — 1st Line IT Support for Public Services in Rochdale
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key, so show them you’re ready to tackle any IT challenge!
✨Tip Number 3
Tailor your approach! When you find a role that excites you, make sure to highlight your relevant experience and skills. Show them how your background in customer service and problem-solving makes you the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Analyst — 1st Line IT Support for Public Services in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and IT support. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing first-line support and how you can contribute to our team. Keep it friendly and professional.
Showcase Relevant Experience: When filling out your application, focus on any previous roles that involved incident management or technical support. We love seeing real examples of how you've resolved issues and helped customers.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Agilisys
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around common issues that users face. Familiarise yourself with incident management processes and be ready to discuss how you would handle specific technical problems.
✨Showcase Your Customer Service Skills
Since this role is all about delivering high-quality customer care, prepare examples from your past experiences where you successfully resolved customer issues. Highlight your communication skills and ability to empathise with users.
✨Research the Company
Get to know the digital transformation firm you're interviewing with. Understand their services, values, and recent projects. This will help you tailor your answers and show genuine interest in the role.
✨Prepare Questions to Ask
Have a few thoughtful questions ready for your interviewers. Inquire about their approach to incident management or opportunities for career development. This shows you're engaged and serious about the position.
