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- Tasks: Manage emergency queries and deliver exceptional customer support during evenings and weekends.
- Company: Dynamic customer service provider based in Rochdale.
- Benefits: Competitive salary, generous annual leave, and a supportive work environment.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and experience in contact centres.
- Other info: Flexible hours with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A dynamic customer service provider in Rochdale is seeking a full-time Customer Service Advisor for out-of-hours service. The role involves managing emergency queries, delivering exceptional customer support, and maintaining records.
Ideal candidates should have:
- Excellent communication skills
- Experience in contact centres
- A genuine passion for customer service
This position offers a competitive salary and generous annual leave perks.
Out-of-Hours Customer Service Advisor – Evenings & Weekends in Rochdale employer: Agilisys
Contact Detail:
Agilisys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out-of-Hours Customer Service Advisor – Evenings & Weekends in Rochdale
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the customer service field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to shine when discussing your experience and passion for helping customers.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to highlight them during interviews. It’s all about proving you’re the best fit for that out-of-hours role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Out-of-Hours Customer Service Advisor – Evenings & Weekends in Rochdale
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your genuine enthusiasm for helping customers. Share any experiences that highlight your commitment to providing exceptional service, especially in high-pressure situations.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing relevant contact centre experience!
Highlight Your Communication Skills: Since this role requires excellent communication, be sure to emphasise your ability to convey information clearly and effectively. Use examples from past roles where you successfully managed customer queries or resolved issues.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly!
How to prepare for a job interview at Agilisys
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences in contact centres and how you handled challenging situations. This will show that you have the skills needed for managing emergency queries effectively.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on how you convey information and respond to questions. This will help you feel more confident during the actual interview.
✨Demonstrate Your Passion
Employers love candidates who are genuinely passionate about customer service. Prepare a few anecdotes that highlight your enthusiasm for helping others and how you've gone above and beyond in previous roles. This personal touch can make a big difference!
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, or what a typical day looks like for an Out-of-Hours Customer Service Advisor. This shows your interest in the role and helps you determine if it's the right fit for you.
