At a Glance
- Tasks: Support administration and customer service in a dynamic environment focused on public services.
- Company: Agilisys, a leader in digital transformation for public services.
- Benefits: Flexible hours, permanent role, and opportunities for professional growth.
- Other info: Join a passionate team dedicated to improving lives through technology.
- Why this job: Make a real impact in children's social care while developing your skills.
- Qualifications: Experience in administration or customer service; strong communication and Microsoft Office skills.
The predicted salary is between 20000 - 25000 £ per year.
Customer Services and Business Support, Children’s Social Care
Location: Portishead, North Somerset, United Kingdom
Division: Managed Services
Reports To: Team Manager
Overview
Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services? Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences? Do you want to have the opportunity to make a significant contribution to the ICT Development Strategy that includes the implementation and development of all Voice and Data infrastructure and systems for Agilisys clients? If so, we would love to hear from you!
About Us
Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.
Our Values
- Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.
- Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.
- Innovation: we bring together the right technologies and services to design solutions that work.
- Passion: we are passionate about - and dedicated to - public services and improving people’s lives.
The Role
Key Responsibilities
Business Support is a vital role within Agilisys, and this role will ensure the stability, integrity, and efficient operation of our clients' administration environments.
Opportunity: 22.5 hours per week, Monday – Wednesday, Permanent Role
We have an exciting opportunity to work within the Children’s Social Care Business Support Team. We are looking for candidates that have an administration and customer service background/experience, or an interest in progressing into an administrative role. You will provide front‑of‑house reception cover and support a variety of administrative tasks. The role involves but is not limited to:
- Reception Cover in Portishead Office Mon-Wed
- Diary Management
- Data inputting
- Application processing
- Handling and resolving queries
- Collation and presentation of conference reports
- Liaising with customers internally and externally
- Finance
- Variety of administrative tasks
- Inbox management
- Updating of the LCS (Children’s Social Care) system
- Reception cover across multiple sites as and when required
You will be required to work flexibly to support various general administrative tasks across the team. You will require a sound knowledge of Microsoft Office primarily Outlook, Excel and Word and excellent keyboard skills. You will have good communication skills, a good eye for detail, confidentiality, flexibility, and a positive attitude is essential.
Note: This is not a Local Authority post and applicants will need to satisfy themselves regarding this.
If you are interested or would like to know more please contact Brianne Ackland – Brianne.ackland@n-somerset.gov.uk
About You
The ideal candidate will have a track‑record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.
Business Support CSC (NSC) in Portishead employer: Agilisys
Agilisys is an exceptional employer, offering a dynamic work environment in St Helens where you can make a real impact on public services through technology. With a strong focus on employee growth, continuous learning, and a supportive culture, you will have the opportunity to develop your skills while enjoying benefits like an enhanced pension scheme, life assurance, and generous annual leave. Join us to be part of a passionate team dedicated to improving educational experiences and delivering high-quality ICT support.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support CSC (NSC) in Portishead
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and think about how your skills align with their goals. This will help you stand out as someone who genuinely cares about contributing to their success.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experiences and how they relate to the role you're applying for, especially in customer service and administration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the amazing work we do in public services.
We think you need these skills to ace Business Support CSC (NSC) in Portishead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in administration and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your strengths!
Show Your Passion:Let your enthusiasm for public services and technology shine through in your application. We love candidates who are passionate about making a difference, so share any experiences that demonstrate your commitment to improving people's lives.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Agilisys
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Business Support role. Familiarise yourself with tasks like diary management, data inputting, and handling queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves front-of-house reception cover, be prepared to discuss your customer service experience. Think of specific examples where you've successfully resolved issues or improved client experiences. This will highlight your ability to handle queries effectively.
✨Demonstrate Your Tech Savviness
As the role requires a sound knowledge of Microsoft Office, brush up on your skills in Outlook, Excel, and Word. Be ready to discuss how you've used these tools in previous roles, especially for tasks like data inputting and report collation. This will show that you can hit the ground running.
✨Emphasise Your Flexibility and Positive Attitude
The job requires flexibility and a positive attitude, so think of examples that showcase these traits. Whether it's adapting to changing priorities or maintaining a cheerful demeanour under pressure, sharing these stories will resonate well with the interviewers.
