At a Glance
- Tasks: Support administration and customer service in a dynamic environment focused on public services.
- Company: Agilisys, a leader in digital transformation for public services.
- Benefits: Flexible hours, permanent role, and opportunities for professional growth.
- Other info: Join a passionate team dedicated to improving lives through technology.
- Why this job: Make a real impact in children's social care while developing your skills.
- Qualifications: Experience in administration or customer service; strong communication and Microsoft Office skills.
The predicted salary is between 20000 - 25000 £ per year.
Customer Services and Business Support, Children’s Social Care
Location: Portishead, North Somerset, United Kingdom
Division: Managed Services
Reports To: Team Manager
Overview
Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services? Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences? Do you want to have the opportunity to make a significant contribution to the ICT Development Strategy that includes the implementation and development of all Voice and Data infrastructure and systems for Agilisys clients? If so, we would love to hear from you!
About Us
Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.
Our Values
- Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.
- Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.
- Innovation: we bring together the right technologies and services to design solutions that work.
- Passion: we are passionate about - and dedicated to - public services and improving people’s lives.
The Role
Key Responsibilities
Business Support is a vital role within Agilisys, and this role will ensure the stability, integrity, and efficient operation of our clients' administration environments.
Opportunity: 22.5 hours per week, Monday – Wednesday, Permanent Role
We have an exciting opportunity to work within the Children’s Social Care Business Support Team. We are looking for candidates that have an administration and customer service background/experience, or an interest in progressing into an administrative role. You will provide front‑of‑house reception cover and support a variety of administrative tasks. The role involves but is not limited to:
- Reception Cover in Portishead Office Mon-Wed
- Diary Management
- Data inputting
- Application processing
- Handling and resolving queries
- Collation and presentation of conference reports
- Liaising with customers internally and externally
- Finance
- Variety of administrative tasks
- Inbox management
- Updating of the LCS (Children’s Social Care) system
- Reception cover across multiple sites as and when required
You will be required to work flexibly to support various general administrative tasks across the team. You will require a sound knowledge of Microsoft Office primarily Outlook, Excel and Word and excellent keyboard skills. You will have good communication skills, a good eye for detail, confidentiality, flexibility, and a positive attitude is essential.
Note: This is not a Local Authority post and applicants will need to satisfy themselves regarding this.
If you are interested or would like to know more please contact Brianne Ackland – Brianne.ackland@n-somerset.gov.uk
About You
The ideal candidate will have a track‑record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.
Business Support CSC (NSC) in Portishead employer: Agilisys
Agilisys is an exceptional employer, offering a dynamic work environment in St Helens where you can make a real impact on public services through technology. With a strong focus on employee growth, continuous learning, and a supportive culture, you will have the opportunity to develop your skills while enjoying benefits like an enhanced pension scheme, life assurance, and generous annual leave. Join us to be part of a passionate team dedicated to improving educational experiences and delivering high-quality ICT support.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support CSC (NSC) in Portishead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Agilisys. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Agilisys before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support CSC (NSC) in Portishead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Agilisys:Your cover letter is your chance to shine! Tell us why you want to work at Agilisys specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Agilisys!
How to prepare for a job interview at Agilisys
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
