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- Tasks: Lead a customer service team and enhance customer experience through continuous improvement.
- Company: Leading customer service provider in the UK with a focus on innovation.
- Benefits: Hybrid working options, supportive environment, and opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction while leading a dynamic team.
- Qualifications: Proven experience in managing customer service teams and strong stakeholder management skills.
- Other info: Innovative culture with a focus on performance against KPIs.
The predicted salary is between 36000 - 60000 £ per year.
A leading customer service provider in the UK is seeking an experienced Customer Service Team Manager. In this role, you will lead a team, focus on performance against KPIs, and enhance customer experience through continuous improvement.
Ideal candidates will have proven experience in managing customer service teams and strong stakeholder management skills. This position offers opportunities for innovation in a supportive environment with hybrid working options after training.
Digital-First Customer Service Team Manager (Hybrid) in London employer: Agilisys
Contact Detail:
Agilisys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital-First Customer Service Team Manager (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the hunt for a Digital-First Customer Service Team Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and KPIs. We recommend using the STAR method to structure your answers, showcasing your experience and how you’ve driven performance improvements in past roles.
✨Tip Number 3
Showcase your innovation skills! Think of examples where you've implemented new processes or technologies that enhanced customer experience. This will demonstrate your ability to thrive in a supportive environment focused on continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Digital-First Customer Service Team Manager (Hybrid) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing customer service teams. We want to see how you've led teams to success and improved customer experiences, so don’t hold back on those achievements!
Showcase Your Skills: In your cover letter, emphasise your stakeholder management skills and how they’ve helped you drive performance against KPIs. We love seeing real examples of how you’ve made a difference in previous roles.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can bring innovation to our team, so don’t be afraid to share your ideas and what makes you unique!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at Agilisys
✨Know Your KPIs
Make sure you understand the key performance indicators (KPIs) relevant to customer service. Be ready to discuss how you've successfully managed teams against these metrics in the past, and think of specific examples that showcase your ability to drive performance.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how it has positively impacted your previous teams. Think about times when you’ve motivated your team or handled conflicts effectively, as this will demonstrate your capability to lead in a hybrid environment.
✨Emphasise Continuous Improvement
Highlight your experience with continuous improvement initiatives. Be prepared to share specific strategies you've implemented to enhance customer experience and how they led to measurable results. This shows that you're proactive and focused on innovation.
✨Engage with Stakeholders
Discuss your experience in stakeholder management. Prepare examples of how you've collaborated with different departments or external partners to improve service delivery. This will illustrate your ability to navigate complex relationships and drive team success.
