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- Tasks: Lead and develop a team of Customer Service Advisors in a fast-paced environment.
- Company: Join North Somerset Council and make a difference in local services.
- Benefits: Hybrid working, supportive environment, and opportunities for innovation.
- Why this job: Shape service delivery and enhance customer experience with real impact.
- Qualifications: Proven leadership experience and strong communication skills.
- Other info: Drive performance against KPIs and champion continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Customer Service Team Manager who thrives in a fast-paced contact centre environment? We are looking for a confident leader to manage, motivate, and develop a team of Customer Service Advisors while delivering outstanding service for North Somerset Council and key partners.
In this role, you will drive performance against KPIs and SLAs, build strong client relationships, and champion continuous improvement — including a digital-first approach to customer contact. Working closely with the Operations Manager, you will play a key role in shaping service delivery, improving processes, and enhancing customer experience.
What you will bring:
- Proven experience leading and developing customer service teams
- Strong stakeholder and client management skills
- A results-driven, solutions-focused mindset
- Excellent communication and influencing abilities
- Experience managing performance, KPIs, and service improvement initiatives
- A leadership role with real influence and impact
- Opportunities to innovate and drive service improvement
- Supportive environment with hybrid working after training
Ready to lead a high-performing team and make a difference to local services? Apply now.
Customer Service Team Manager in London employer: Agilisys
Contact Detail:
Agilisys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the hunt for a Customer Service Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and performance metrics. We suggest using the STAR method to structure your answers, showcasing your leadership skills and how you've driven results in previous roles.
✨Tip Number 3
Showcase your digital-first approach! Be ready to discuss how you've implemented technology to enhance customer experience and improve processes. This is a key focus for many organisations, including North Somerset Council, so make sure you highlight your relevant experience.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and making a difference in local services.
We think you need these skills to ace Customer Service Team Manager in London
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading and developing customer service teams. We want to see how you've motivated others and driven performance in previous roles, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this role. Use the job description as a guide and align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested!
Be Results-Driven: We love candidates who can demonstrate a results-driven mindset. Share specific examples of how you've met or exceeded KPIs and SLAs in your past roles. Numbers speak volumes!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Agilisys
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the specifics of customer service management. Brush up on KPIs, SLAs, and any recent trends in digital customer contact. This will show that you’re not just a leader but also someone who understands the industry inside out.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you motivate teams. Prepare examples of how you've developed team members or improved performance in previous roles. This is your chance to demonstrate that you can inspire and drive results.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling difficult customers or managing underperformance. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current challenges in customer service or how they envision the future of digital-first customer contact. This shows you’re thinking about how you can contribute to their success.
