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- Tasks: Lead a team of IT Engineers to deliver exceptional public services and manage technical projects.
- Company: Agilisys drives digital transformation in public services, partnering with governments and organisations nationwide.
- Benefits: Enjoy 25 days annual leave, exclusive discounts, and a culture of continuous learning.
- Why this job: Join a passionate team dedicated to improving lives through technology and innovation.
- Qualifications: Experience managing engineers, knowledge of Microsoft 365, and strong stakeholder management skills required.
- Other info: Diversity is valued; we encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Location: Wigan
Division: Service Operations
Reports to: Head of Service Delivery Management
Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services? Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences? Do you want to have the opportunity to lead, motivate and mentor a team of IT Engineers to deliver a reliable, highly available service to support a wide range of customers? If so, we would love to hear from you!
ABOUT US
Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.
OUR VALUES
- Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.
- Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.
- Innovation: we bring together the right technologies and services to design solutions that work.
- Passion: we are passionate about - and dedicated to - public services and improving people’s lives.
THE ROLE
Key responsibilities
The Field Services Team Lead is a vital role within Agilisys and this role will provide high level guidance on technical issues and project delivery.
Specific duties
- Managing a team of ten engineers, conducting performance reviews, 121s and day to day management.
- Ensure that incidents raised within the team are dealt with in a timely manner and escalated appropriately.
- Proactive approach to all aspects of service delivery.
- Prioritise tasks and projects to meet business and customer requirements.
- Ensure that change control processes are followed within the team.
- Managing a large estate of devices including effective vulnerability management.
- Managing and developing relationships with Clients and key Third-Party suppliers.
- Developing and delivering the IT strategy.
- Solutions design to meet new customer requirements or technology releases.
Opportunity
This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. As the EUC/Field Services Manager, you will have the opportunity to lead a team of engineers and directly contribute to the success of our clients by delivering reliable and highly available IT services.
ABOUT YOU
The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.
The Ideal Candidate
- Experience of managing a team of engineers.
- Excellent knowledge of Microsoft 365 products, Windows 10 (and Server 2016/19).
- Excellent knowledge of Virtual Desktop Infrastructure preferably VMware Horizon.
- Endpoint management tools, SCCM and Intune.
- Supporting the delivery of cloud technologies to the end user.
- Understanding of Service Management as described by ITIL.
- Good time management and planning skills - ability to manage a large and varied workload for yourself and others.
- A proven track record of delivering work to deadlines.
- Hardware and educational software support – PCs, printers, projectors…
WHAT WE CAN OFFER YOU:
This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development. Benefits include:
- Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
- 25 days annual leave (with the option to buy more)
PROCESS
Simply submit your CV. Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.
Field Team Lead employer: Agilisys
Contact Detail:
Agilisys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Team Lead
✨Tip Number 1
Familiarise yourself with Agilisys' mission and values. Understanding their focus on digital transformation and public services will help you align your experiences and motivations with what they are looking for in a Field Team Lead.
✨Tip Number 2
Highlight your experience in managing teams and delivering IT services. Be prepared to discuss specific examples of how you've led teams, handled performance reviews, and ensured timely incident resolution in previous roles.
✨Tip Number 3
Brush up on your knowledge of Microsoft 365, Windows 10, and Virtual Desktop Infrastructure. Being able to speak confidently about these technologies will demonstrate your technical expertise and readiness for the role.
✨Tip Number 4
Prepare to discuss your approach to stakeholder management. Since this role requires excellent relationship-building skills, think of examples where you've successfully managed client relationships or collaborated with third-party suppliers.
We think you need these skills to ace Field Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and delivering IT services. Emphasise your knowledge of Microsoft 365, Windows, and virtual desktop infrastructure, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for public services and technology. Mention specific examples of how you've led teams to success and improved service delivery in previous roles.
Highlight Stakeholder Management Skills: Given the importance of stakeholder management in this role, provide examples in your application of how you've successfully managed relationships with clients and third-party suppliers.
Showcase Problem-Solving Abilities: In your application, include instances where you've tackled complex challenges or implemented innovative solutions. This will demonstrate your ability to drive digital transformation and improve client experiences.
How to prepare for a job interview at Agilisys
✨Showcase Your Leadership Skills
As a Field Team Lead, you'll be managing a team of engineers. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any experience you have with performance reviews and mentoring.
✨Demonstrate Technical Knowledge
Make sure you're well-versed in Microsoft 365 products, Windows 10, and Virtual Desktop Infrastructure. Be ready to answer technical questions and discuss how you've used these technologies in previous roles to solve problems or improve service delivery.
✨Emphasise Stakeholder Management
This role requires excellent stakeholder management skills. Prepare to talk about your experience in building and maintaining relationships with clients and third-party suppliers. Share specific examples of how you've navigated challenges in stakeholder communication.
✨Prepare for Change Management Discussions
Agilisys values innovation and adaptability. Be ready to discuss how you've embraced change in your previous roles and how you would approach managing change within your team. Highlight any experience you have with ITIL practices and change control processes.
