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- Tasks: Provide exceptional customer service via phone, resolving inquiries and complaints.
- Company: Agilisys partners with Kent County Council to enhance public services across the UK.
- Benefits: Enjoy a competitive salary, hybrid working, 25 days leave, health insurance, and exclusive discounts.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Great listening skills, empathy, reliability, and problem-solving abilities are essential.
- Other info: Induction starts on 11th August 2025; applications close on 28th July 2025.
The predicted salary is between 19500 - 20500 £ per year.
Overview
Customer Service Advisor – Maidstone Office/Hybrid Homeworking
Agilisys in partnership with Kent County Council
£24,000 Full Time (rising to £25,500 through achieving key milestones)
Are you interested in helping the residents of Kent?
Do you have a passion to make a difference in someone’s life?
Do you have the following skills to take on this position?
- Great listener & empathetic
- Professional approach
- Reliable, motivated & organised
- Problem solving with a view to provide resolutions.
- Computer literate & ability to operate multiple systems effectively.
If you can answer ‘Yes’ to all the above, then we might be a match for you!
All employees must provide evidence of their eligibility to work in the UK, before commencing employment, by furnishing copies of the specified documents
We have Full-time positions available for an inbound telephony role.
Our current planned induction date: 27th October 2025
Closing date for applications: 20th October 2025.
At Agilisys we strive to improve the customer’s experience at each of our various contact points. We are an employee-owned organisation that delivers success through innovation, working with public sector partners to help them transform services that make a real difference to millions of people across the UK. We are one of the UK\’s most innovative IT services providers, delivering transformation through a suite of world-class citizen-centric technology products as well as centres of operational excellence around the UK.
We are looking to hire enthusiastic, flexible, and driven Customer Service Advisors to provide a professional and efficient telephony service for our Kent customers.
Our office is based in the heart of Maidstone (ME14), with local car parking available. You will be required to be within a reasonable commuting distance from our office.
We are currently operating a hybrid work model, split between our office and homeworking, where a strong/stable WI-FI connection is required. You will be required to be available for induction attending the office for at least the first 3 weeks. Hybrid working requires 2 days in the office as a minimum.
Working at Agilisys in collaboration with Kent County Council, you will be the first point of contact for residents and visitors to Kent. Based in a fast-paced contact centre environment working alongside a friendly and professional team, we will invest in your development to ensure you can deliver the best service for our customers.
Our operating hours are Monday-Friday between 08:00 – 18:00.
Role Responsibility
- To achieve individual objectives and team targets to assist in meeting the businesses overall KPI’s.
- To deliver a high level of Customer Service in line with our client’s quality standards.
- To handle a wide range of enquiries using various Service systems and processes including complaints.
- To communicate effectively (written & verbal)
- To be professional, helpful, welcoming, and pleasant to customers and colleagues.
- To be able to remain calm in all situations, with a polite and courteous manner.
- To meet data protection and client confidentiality requirements.
- Desirable to have some knowledge of how local authorities or other large organisations operate.
Benefits
- Starting salary of £24,000, including a structured salary progression up to £25,500 by achieving key milestones.
- Training provided to gain new skills and experience.
- A comprehensive career framework to support your development needs.
- Exclusive access to a suite of Well-being services.
- Dress code – smart /casual.
- 25 days annual leave, plus bank holidays based on a full-time position
- Pension Scheme.
- Health Insurance.
- Buy & Sell Annual leave.
- Cycle to work Scheme.
- Life Assurance
- Health assessments
- Free independent mortgage advice.
- Discounted gym memberships.
- Being an Employee Owner as part of the Employee Benefit Trust.
- Access to exclusive discounts and offers with a variety of retail providers.
- Passion
- Integrity
- Partnership
Agilisys operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions, or trade union membership.
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Customer Service Advisor employer: Agilisys
Contact Detail:
Agilisys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the services provided by Kent County Council and Agilisys. Understanding their mission and values will help you align your responses during interviews, showcasing your genuine interest in making a difference for the residents of Kent.
✨Tip Number 2
Practice active listening skills. As a Customer Service Advisor, you'll need to demonstrate empathy and understanding. Role-play scenarios with friends or family to enhance your ability to respond effectively to customer needs.
✨Tip Number 3
Research common customer service challenges faced in local authorities. Being prepared with examples of how you would handle specific situations can set you apart from other candidates and show your problem-solving capabilities.
✨Tip Number 4
Ensure you have a stable internet connection and a suitable workspace at home, as hybrid working is part of the role. Being able to demonstrate your readiness for this setup can give you an edge during the selection process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise your listening skills, problem-solving abilities, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your motivation to work in a fast-paced environment. Mention specific examples of how you've made a difference in someone's life through customer service.
Highlight Relevant Skills: In your application, clearly outline your computer literacy and ability to operate multiple systems. Provide examples of how you've successfully handled enquiries or complaints in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at Agilisys
✨Show Your Empathy
As a Customer Service Advisor, empathy is key. During the interview, share examples of how you've helped others in difficult situations. This will demonstrate your ability to connect with customers and understand their needs.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved issues. Highlight your approach to problem-solving and how you ensure customer satisfaction, as this aligns with the role's requirements.
✨Familiarise Yourself with the Company
Research Agilisys and its partnership with Kent County Council. Understanding their mission and values will help you tailor your responses and show that you're genuinely interested in contributing to their goals.
✨Practice Effective Communication
Since the role involves handling inquiries over the phone, practice clear and concise communication. You might even want to do a mock interview with a friend to refine your verbal skills and ensure you come across as professional and approachable.
