At a Glance
- Tasks: Provide top-notch IT support and solve technical issues for customers in a dynamic environment.
- Company: Join Agilisys, a leader in digital transformation for public services.
- Benefits: Enjoy a competitive salary, enhanced pension, life assurance, and exclusive discounts.
- Other info: Flexible work culture with opportunities for learning and career growth.
- Why this job: Make a real difference in public services while developing your tech skills.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Location: Bootle, Sefton, Liverpool
Division: Managed Services
Reports to: Field Engineering Team Leader
ABOUT US
Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.
OUR VALUES
- Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.
- Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.
- Innovation: we bring together the right technologies and services to design solutions that work.
- Passion: we are passionate about, and dedicated to, public services and improving people’s lives.
THE ROLE
Key responsibilities
The Field Support Engineer plays an important role in delivering high-quality IT support services across the Sefton partnership. The role provides technical support for incidents, service requests and project activity, both remotely and on site. Working closely with the Field Engineering Team Leader, you will diagnose technical issues, implement effective solutions, support service improvement activity and help ensure customers receive a responsive, professional service.
Specific duties
- Deliver face-to-face, telephone and on-site technical support to customers and partners across the contract.
- Provide hardware support, configuration and troubleshooting for laptops, desktops, tablets and mobile phones, resolving IT incidents and service requests through the Service Management System and direct customer interaction.
- Take ownership of service delivery in line with agreed SLAs, KPI targets and customer expectations.
- Actively contribute to team capability and service excellence by sharing knowledge, supporting colleagues and maintaining accurate technical documentation.
- Liaise effectively with third-party suppliers to coordinate support activity, resolve technical issues and support timely service delivery.
- Build positive working relationships with colleagues, customers and external partners to support shared goals and high-quality outcomes.
- Identify opportunities to improve ways of working, strengthen service quality and support continuous improvement.
Opportunity
This is a great opportunity for an IT support professional to continue developing their technical expertise in a varied field support role. You will work with customers, technical teams and stakeholders to support critical public services, contribute to project delivery and help improve service quality and operational efficiency.
ABOUT YOU
We are looking for someone who enjoys solving technical problems, working with customers and contributing to a supportive team environment. You do not need to meet every desirable criterion to apply; if you meet most of the essential requirements and are keen to develop, we would welcome your application.
Essential experience and skills
- Experience working in an IT support, field support, managed service or customer service environment.
- Experience supporting and troubleshooting laptop, desktop, tablet or mobile device hardware.
- Strong communication, listening and customer service skills, with the ability to explain technical information clearly.
- Working knowledge of Windows 11, Microsoft 365 and end-user support tools, with the ability to diagnose and resolve common technical issues.
- Good organisational, time management and prioritisation skills, including the ability to manage workload and meet agreed deadlines.
- Strong problem-solving skills, attention to detail and the ability to make effective decisions in a busy, fast-paced environment.
- A flexible, adaptable and customer-focused approach, with a commitment to continuous improvement.
Desirable experience and skills
- Experience with Active Directory, Microsoft Intune, Azure Cloud Services or identity and device management.
- Awareness of IT security technologies such as endpoint protection, antivirus tools, vulnerability management or cyber security controls.
- Experience supporting public sector customers or working in a partnership-based service environment.
- Experience sharing knowledge, mentoring colleagues or maintaining technical documentation.
WHAT WE CAN OFFER YOU:
This role offers a varied mix of technical challenges within a culture that supports learning, development and continuous improvement. Benefits include:
- Enhanced Pension Scheme
- Life Assurance
- Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
- 25 days annual leave, with the option to buy more
PROCESS
To apply, please submit your CV. By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk, but please note that this means we will no longer consider you for the role you have applied for. We use a consistent recruitment process for all roles to help us attract and assess talent fairly. If you need any reasonable adjustments during the recruitment process, please let us know so we can support you. Agilisys is committed to building an inclusive workplace where different perspectives, backgrounds, identities and experiences are valued. We welcome applications from all candidates and are committed to treating everyone fairly throughout the recruitment process, regardless of any legally protected characteristic.
Field Engineer in Bootle employer: Agilisys
Agilisys is an exceptional employer located in Bootle, Sefton, Liverpool, offering a dynamic work environment that fosters innovation and collaboration. With a strong commitment to employee growth, we provide opportunities for continuous learning and development, alongside a comprehensive benefits package including an enhanced pension scheme and generous annual leave. Our culture prioritises partnership and integrity, ensuring that every team member feels valued and empowered to make a meaningful impact in public services.
StudySmarter Expert Advice🤫
We think this is how you could land Field Engineer in Bootle
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Agilisys values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Agilisys might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Agilisys!
✨Direct Apply to Agilisys
Let's not forget to apply directly through the Agilisys website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Engineer in Bootle
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Agilisys.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Agilisys. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Agilisys
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
