At a Glance
- Tasks: Lead and develop IT teams while managing critical technology services.
- Company: Reputable business in Bury St Edmunds with a focus on innovation.
- Benefits: Opportunity to influence IT operations and improve user experience.
- Other info: Fast-paced role with opportunities for professional growth and development.
- Why this job: Join a dynamic environment where your leadership can shape future tech services.
- Qualifications: Proven experience in IT operations and strong leadership skills.
The predicted salary is between 60000 - 80000 € per year.
Agilis Search is proud to be partnering with a highly reputable business in Bury St Edmunds who are looking to appoint a Head of IT on a permanent basis. As an experienced IT operations leader, you will take ownership of business-critical technology services across the organisation. The successful person will be a visible and approachable leader who enjoys balancing strategic thinking with hands-on IT operational management. You’ll be comfortable working closely with senior stakeholders, leading technical teams, and ensuring a consistently high level of service across the organisation. This opportunity would suit someone who thrives in a fast-moving environment, enjoys solving problems, and can confidently manage both day-to-day operational issues and longer-term improvement projects.
What you’ll be doing:
- Leading, mentoring, and developing an IT support and infrastructure team
- Overseeing infrastructure, networks, security, hardware, and end-user technology services
- Ensuring high levels of system availability, reliability, and user satisfaction
- Managing support for devices, connectivity, printers, collaboration tools, and business systems
- Acting as the key IT contact for business stakeholders and external partners
- Building strong relationships with vendors and internal teams
- Supporting continuous improvement initiatives and operational Best Practice
- Managing and improving support processes, SLAs, and operational performance metrics
- Managing budgets, resources, and IT governance requirements
- Driving service excellence and resolving escalated technical issues when needed
What they’re looking for:
- Proven experience leading IT operations or infrastructure teams
- Experience of working within a broad enterprise technology environment covering Microsoft 365, Windows Server, Active Directory/Azure AD, virtualised infrastructure, enterprise networking, cyber security, endpoint management, cloud collaboration tools, mobile device management, and IT service management platforms.
- A hands-on leadership style with the ability to manage multiple priorities
- The ability to communicate effectively with both technical and non-technical stakeholders
- Experience working within complex technology environments
- A proactive mindset with a focus on service quality and continuous improvement
- A proactive and solutions-focused mindset
- Strong organisational and prioritisation skills
- Experience managing suppliers, third parties, and service delivery
- A collaborative leadership style with the ability to motivate and develop teams
- A calm and practical approach to problem-solving and escalation management
Why apply?
This is an opportunity to join a well-established business in a highly visible leadership role where you can influence IT operations, improve user experience, and help shape future technology services across the region. If you enjoy combining leadership, operational delivery, and stakeholder engagement in a fast-paced environment, we’d love to hear from you. Get in touch with Matt at Agilis Search to discuss further.
Head of IT employer: Agilis Search
Agilis Search offers an exceptional work environment in Bury St Edmunds, where you can thrive as a Head of IT. With a strong emphasis on leadership development and a collaborative culture, employees are encouraged to grow their skills while contributing to meaningful technology improvements. The company values innovation and service excellence, providing a unique opportunity to make a significant impact within a well-established organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for a Head of IT role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your leadership and operational management skills. Be ready to share specific examples of how you've led teams and improved service delivery in past roles. We want to see that hands-on approach!
✨Tip Number 3
Don’t forget to research the company culture and values of the organisation you're applying to. Tailor your conversations to show how your proactive mindset and collaborative leadership style align with their goals.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of IT
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership in IT operations and any relevant projects you've managed. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of IT role. Share specific examples of how you've led teams and improved IT services in the past. We love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention how you've tackled challenges in previous roles. We’re looking for someone who thrives in fast-paced environments and can manage both day-to-day issues and long-term projects. Let us know how you’ve done this!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Agilis Search
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the technologies mentioned in the job description, like Microsoft 365 and Azure AD. Be ready to discuss how you've used these tools in past roles and how they can benefit the organisation.
✨Showcase Your Leadership Style
Prepare examples that highlight your hands-on leadership approach. Think about times when you've successfully mentored a team or resolved conflicts, as this will demonstrate your ability to lead and motivate others.
✨Engage with Stakeholders
Since the role involves working closely with senior stakeholders, practice how you'll communicate complex technical concepts to non-technical audiences. Use clear, relatable language and be ready to discuss how you've built relationships in previous roles.
✨Problem-Solving Scenarios
Be prepared to tackle hypothetical scenarios related to IT operations and service delivery. Think through your problem-solving process and how you would handle escalated issues, showcasing your calm and practical approach.
