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- Tasks: Lead and develop IT teams while managing critical technology services.
- Company: Reputable business in Bury St Edmunds with a focus on innovation.
- Benefits: Opportunity to influence IT operations and improve user experience.
- Other info: Collaborative culture with opportunities for professional growth.
- Why this job: Join a visible leadership role in a fast-paced environment.
- Qualifications: Proven experience in IT operations and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Agilis Search is proud to be partnering with a highly reputable business in Bury St Edmunds who are looking to appoint a Head of IT on a permanent basis. As an experienced IT operations leader, you will take ownership of business-critical technology services across the organisation. The successful person will be a visible and approachable leader who enjoys balancing strategic thinking with hands-on IT operational management. You’ll be comfortable working closely with senior stakeholders, leading technical teams, and ensuring a consistently high level of service across the organisation. This opportunity would suit someone who thrives in a fast-moving environment, enjoys solving problems, and can confidently manage both day-to-day operational issues and longer-term improvement projects.
What you’ll be doing:
- Leading, mentoring, and developing an IT support and infrastructure team
- Overseeing infrastructure, networks, security, hardware, and end-user technology services
- Ensuring high levels of system availability, reliability, and user satisfaction
- Managing support for devices, connectivity, printers, collaboration tools, and business systems
- Acting as the key IT contact for business stakeholders and external partners
- Building strong relationships with vendors and internal teams
- Supporting continuous improvement initiatives and operational Best Practice
- Managing and improving support processes, SLAs, and operational performance metrics
- Managing budgets, resources, and IT governance requirements
- Driving service excellence and resolving escalated technical issues when needed
What they’re looking for:
- Proven experience leading IT operations or infrastructure teams
- Experience of working within a broad enterprise technology environment covering Microsoft 365, Windows Server, Active Directory/Azure AD, virtualised infrastructure, enterprise networking, cyber security, endpoint management, cloud collaboration tools, mobile device management, and IT service management platforms
- A hands-on leadership style with the ability to manage multiple priorities
- The ability to communicate effectively with both technical and non-technical stakeholders
- Experience working within complex technology environments
- A proactive mindset with a focus on service quality and continuous improvement
- A proactive and solutions-focused mindset
- Strong organisational and prioritisation skills
- Experience managing suppliers, third parties, and service delivery
- A collaborative leadership style with the ability to motivate and develop teams
- A calm and practical approach to problem-solving and escalation management
Why apply?
This is an opportunity to join a well-established business in a highly visible leadership role where you can influence IT operations, improve user experience, and help shape future technology services across the region. If you enjoy combining leadership, operational delivery, and stakeholder engagement in a fast-paced environment, we’d love to hear from you. Get in touch with Matt at Agilis Search to discuss further.
Locations
Head of IT in Bury St Edmunds, Suffolk employer: Agilis Search
Contact Detail:
Agilis Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT in Bury St Edmunds, Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and engage on platforms like LinkedIn. The more people you know, the better your chances of landing that Head of IT role.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, highlight your experience in leading teams and managing projects. Share specific examples of how you've improved processes or resolved issues in past roles.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application window to open. Reach out directly to the company through our website and express your interest. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by brushing up on both technical and soft skills. Be ready to discuss your hands-on experience with technologies like Microsoft 365 and your approach to team management. Confidence is key!
We think you need these skills to ace Head of IT in Bury St Edmunds, Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of IT role. Highlight your leadership experience, technical expertise, and any relevant projects you've managed. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for IT operations and how your hands-on leadership style aligns with our needs. Let us know why you want to join our team!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled complex IT challenges. We love candidates who can demonstrate a proactive mindset and a calm approach to problem-solving. Show us what you've got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Agilis Search
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the technologies mentioned in the job description, like Microsoft 365 and Azure AD. Be ready to discuss how you've used these tools in past roles and how they can benefit the organisation.
✨Showcase Your Leadership Style
Prepare examples that highlight your hands-on leadership approach. Think about times when you've successfully mentored a team or resolved conflicts, as this will demonstrate your ability to lead and motivate others effectively.
✨Communicate Clearly with Stakeholders
Practice explaining complex technical concepts in simple terms. You’ll need to show that you can bridge the gap between technical and non-technical stakeholders, so think of scenarios where you've done this successfully.
✨Emphasise Continuous Improvement
Be ready to discuss your proactive mindset and how you've implemented continuous improvement initiatives in previous roles. Share specific examples of how you've improved processes or service delivery to enhance user satisfaction.