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- Tasks: Lead daily operations and enhance the consumer journey with your problem-solving skills.
- Company: Join a top brand in Cheltenham known for its dynamic work culture.
- Benefits: Enjoy generous discounts, 25 days leave, birthday time off, and a company pension.
- Why this job: Make a real impact by elevating customer experiences in a fast-paced environment.
- Qualifications: Proven customer service experience and strong relationship-building skills.
- Other info: Diverse workplace with equal opportunity for all applicants.
The predicted salary is between 28000 - 42000 £ per year.
CONSUMER SUCCESS – DEPUTY MANAGER
CHELTENHAM
UP TO £35,000 DOE
Are you a driven Consumer Success Manager looking for your next move? Do you thrive in a fast paced environment? If the answer is yes, get in touch!
Our client is an industry leading brand based in Cheltenham. They are looking for a Consumer Success Deputy Manager to join their team on a full-time, permanent basis.
Benefits:
- Generous staff discount
- 25 days annual leave, +1 day for every 2 years of service
- Time off for your birthday
- Company events
- Company pension
The role:
- Overseeing day to day operations
- Solving complex inquires in line with the brand
- Training team members
- Always maintaining a professional manner
- Upholding brand standard
- Streamlining processes
- Elevating consumer journey
Experience and skills:
- Proactive problem solving
- Proven track record of excellent customer service
- Effortless relationship building
- Commercial thinking
Agilis Recruitment LTD is acting as an agency on behalf of our client.
We value diversity and equal opportunity. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
If you do not hear back within 5 working days of your application, please assume you have been unsuccessful in this instance.
Customer Service Manager employer: Agilis Recruitment
Contact Detail:
Agilis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves handling complex inquiries, be ready to showcase your proactive approach during interviews. Use real-life examples to demonstrate how you've tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in consumer success and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the role. Share specific examples of your problem-solving skills and how you've elevated customer journeys in the past.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and specific outcomes to demonstrate your track record in excellent customer service. We love seeing how you've made a difference in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we can't wait to hear from you!
How to prepare for a job interview at Agilis Recruitment
✨Know the Brand Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what sets them apart in the consumer success space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Customer Service Manager, you'll need to demonstrate your proactive problem-solving abilities. Prepare specific examples from your past experiences where you've successfully resolved complex inquiries or improved processes. This will highlight your capability to handle challenges in a fast-paced environment.
✨Emphasise Team Training Experience
Since the role involves training team members, be ready to discuss your experience in mentoring or coaching others. Share how you've helped colleagues develop their skills and how you maintain a professional manner while doing so. This will show that you're not just a leader but also a supportive team player.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use your effortless relationship-building skills to engage them in conversation. Ask insightful questions about the team dynamics and company culture, which will demonstrate your enthusiasm for the role and your fit within the organisation.