Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations and enhance the consumer journey with your problem-solving skills.
- Company: Join a top brand in Cheltenham known for its dynamic work culture.
- Benefits: Enjoy generous discounts, 25 days leave, birthday time off, and a company pension.
- Other info: Diverse workplace with equal opportunity for all applicants.
- Why this job: Make a real impact by elevating customer experiences in a fast-paced environment.
- Qualifications: Proven customer service experience and strong relationship-building skills.
The predicted salary is between 28000 - 42000 £ per year.
CONSUMER SUCCESS – DEPUTY MANAGER
CHELTENHAM
UP TO £35,000 DOE
Are you a driven Consumer Success Manager looking for your next move? Do you thrive in a fast paced environment? If the answer is yes, get in touch!
Our client is an industry leading brand based in Cheltenham. They are looking for a Consumer Success Deputy Manager to join their team on a full-time, permanent basis.
Benefits:
- Generous staff discount
- 25 days annual leave, +1 day for every 2 years of service
- Time off for your birthday
- Company events
- Company pension
The role:
- Overseeing day to day operations
- Solving complex inquires in line with the brand
- Training team members
- Always maintaining a professional manner
- Upholding brand standard
- Streamlining processes
- Elevating consumer journey
Experience and skills:
- Proactive problem solving
- Proven track record of excellent customer service
- Effortless relationship building
- Commercial thinking
Agilis Recruitment LTD is acting as an agency on behalf of our client.
We value diversity and equal opportunity. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
If you do not hear back within 5 working days of your application, please assume you have been unsuccessful in this instance.
Customer Service Manager employer: Agilis Recruitment
Contact Detail:
Agilis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. We can help you with role-playing scenarios to boost your confidence and nail those tricky questions.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Share specific examples where you’ve turned a challenging situation into a success story – it’s all about that proactive mindset!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, we can help you craft the perfect message!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service achievements and any relevant management experience to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about consumer success and how your proactive problem-solving skills can elevate our brand. Keep it engaging and personal!
Showcase Your Achievements: When detailing your experience, focus on specific examples that demonstrate your ability to solve complex inquiries and build relationships. Numbers and results speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Agilis Recruitment
✨Know the Brand Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what sets them apart in the consumer success space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Customer Service Manager, you'll need to demonstrate your proactive problem-solving abilities. Prepare specific examples from your past experiences where you've successfully resolved complex inquiries or improved processes. This will highlight your capability to handle challenges in a fast-paced environment.
✨Emphasise Team Training Experience
Since the role involves training team members, be ready to discuss your experience in mentoring or coaching others. Share how you've helped colleagues develop their skills and how you maintain a professional manner while doing so. This will show that you're not just a leader but also a supportive team player.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use active listening and engage with their questions thoughtfully. This will demonstrate your effortless relationship-building skills, which are crucial for a Consumer Success Deputy Manager.