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For Companies At a Glance
- Tasks: Lead client relationships and strategic planning in a dynamic agency environment.
- Company: Industry-leading agency based in Cheltenham with a vibrant culture.
- Benefits: Enjoy a bonus scheme, discounts, 25 days leave, and birthday off.
- Why this job: Make a real impact by driving client success and leading a growing team.
- Qualifications: Proven experience in Client Services or Account Leadership in digital marketing.
- Other info: Join a diverse team with exciting career growth opportunities.
The predicted salary is between 42000 - 84000 £ per year.
Are you a strategic Head of Client Services looking for your next challenge? Do you thrive in a fast paced, exciting environment? If the answer is yes, get in touch!
Our client is an industry leading agency based in Cheltenham. They are looking for a Head of Client Services to join them on a full-time, permanent basis.
BENEFITS
- Bonus scheme
- Discounts across multiple brands
- 25 days annual leave, plus bank holidays
- Birthday off
- Monthly team days out
THE ROLE
- Oversee senior client relationships, acting as the primary contact
- Build partnerships with clients to understand their goals
- Lead all strategic planning across all client accounts
- Support the strategic input for new business opportunities
- Oversee project management frameworks to ensure campaigns are delivered on time
- Continuously improve delivery processes
- Line manage and develop a growing team
- Set clear expectations and KPIs
- Own client forecasting, capacity planning and revenue accountability
- Identify opportunities for account expansion and upselling
ESSENTIAL
- Strong, proven experience in Client Services or Account Leadership within a Social, Influencer or Digital Marketing Agency
- Proven track record of managing and growing high-value client accounts
- Strong conflict management experience and negotiation skills
- Demonstrated experience in strategy development and campaign management
- Strong commercial acumen with experience owning revenue targets or forecasts
Agilis Recruitment LTD is acting as an agency on behalf of our client. We value diversity and equal opportunity. All applications will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, natural origin, disability, age or veteran status.
If you do not hear back within 5 working days of your application, please assume you have been unsuccessful in this instance.
Head of Client Services in Cheltenham employer: Agilis Recruitment Ltd
Contact Detail:
Agilis Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Client Services role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their goals and challenges, so you can showcase how your experience aligns with their needs. This will help you stand out as a strategic thinker!
✨Tip Number 3
Practice your pitch! Be ready to discuss your proven track record in managing high-value client accounts and how you've successfully led teams. Confidence is key, so rehearse your success stories until they roll off your tongue.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and aspirations. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Head of Client Services in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Client Services role. Highlight your experience in managing client relationships and any relevant achievements in strategy development. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully led client accounts and improved delivery processes in the past.
Showcase Your Leadership Skills: As a Head of Client Services, you'll be leading a team. Make sure to highlight your experience in line management and team development. We love seeing candidates who can inspire and grow their teams!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. We can't wait to hear from you!
How to prepare for a job interview at Agilis Recruitment Ltd
✨Know Your Client Services Inside Out
Make sure you brush up on your knowledge of client services, especially within the social, influencer, or digital marketing space. Be ready to discuss specific strategies you've implemented in the past and how they led to successful outcomes for high-value clients.
✨Showcase Your Leadership Skills
As a Head of Client Services, you'll be managing a team. Prepare examples that highlight your experience in line management and team development. Think about how you've set clear expectations and KPIs in previous roles and be ready to share those stories.
✨Demonstrate Your Strategic Thinking
This role requires strong strategic planning skills. Come prepared with examples of how you've led strategic initiatives in the past, particularly in relation to client accounts. Discuss how you identify opportunities for account expansion and upselling.
✨Prepare for Conflict Management Scenarios
Conflict management is key in this role. Think of a few challenging situations you've faced with clients and how you navigated them. Be ready to explain your negotiation tactics and how you turned potential conflicts into positive outcomes.
