At a Glance
- Tasks: Implement and deliver tech solutions for dental clients using the CARAGON platform.
- Company: Join Agilio Software Group, a leading UK healthcare software provider.
- Benefits: Enjoy a competitive salary, generous benefits, and flexible working options.
- Other info: Remote role with excellent career growth opportunities and a supportive team.
- Why this job: Make a real impact in healthcare tech while developing your skills.
- Qualifications: Experience in technical consulting and strong communication skills required.
The predicted salary is between 38000 - 38000 £ per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
We are recruiting for a skilled and client-focused Technical Professional Services Consultant to join our growing PS team. You will play a key role in delivering CARAGON platform implementations and ongoing technical projects for our dental group clients, working closely with both internal teams and client stakeholders throughout the project lifecycle. This is a hands-on role suited to someone who combines strong technical ability with excellent communication skills and a keen eye for problem-solving.
Key Responsibilities:- Deliver end-to-end client implementations on the CARAGON platform, from requirement gathering through to go-live
- Participate in client meetings and workshops to gather and document business and technical requirements
- Contribute to the creation of Statements of Work (SOW) and project documentation
- Configure the platform in line with client requirements and agreed specifications
- Carry out QA and testing activities prior to go-live
- Attend on-site client visits where required
- Provide hypercare support in the period following go-live, ensuring a smooth transition
- Deliver ongoing technical PS projects across the existing client base, ensuring work is completed on time and to a high standard of quality
- Engage professionally and confidently with client stakeholders, acting as a subject matter expert during meetings and workshops
- Build strong working relationships with clients, supporting a positive and trusted experience throughout engagements
- Apply deep knowledge of Practice Management Systems (PMS) to guide client configurations and integrations
- Support data ingestion activities, ensuring accurate onboarding of client data into CARAGON
- Create and maintain high-quality implementation documentation, templates, and best-practice guidance to support scalable delivery and knowledge sharing across the PS team
- Feed client insights and implementation learnings back to the product and engineering teams to support continuous improvement
- On-time and in-scope delivery of implementations and client projects
- Client satisfaction and hyper-care outcomes post go-live
- Quality and accuracy of SOW documentation and requirement capture
- Strength and consistency of client stakeholder relationships
- Contribution to product improvement through actionable client and support insights
- Proven experience in a Technical Consulting, Implementation, or Professional Services role, ideally within SaaS or healthcare/dental technology
- Strong requirement gathering and documentation skills
- Hands-on experience with platform configuration, QA, and testing
- Confident communicator, comfortable engaging directly with clients in meetings and workshops
- Structured approach to problem-solving with strong attention to detail
- Ability to manage multiple workstreams and prioritise effectively
- Experience with Practice Management Systems used in the dental sector (e.g. R4, Exact, Dentally, Carestream)
- Familiarity with dental group operations, NHS/private dentistry workflows, and pay structures
- Experience with data ingestion and reporting tools
- Knowledge of CARAGON or similar workforce management / analytics platforms
- Job type: Remote
- Salary: £38,000 per annum + generous benefits
- Benefits include: Income Protection, Life Assurance, Enhanced pension, Health Cash Plan, 28 days annual leave + bank holidays, Sick pay scheme, A range of flexible benefits via our Agilio Flex portal
If you feel you have what it takes to join our team, we look forward to receiving your application!
Technical Support & Professional Services Consultant in York employer: Agilio Software
Agilio Software Group is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development within the healthcare technology sector. With generous benefits such as income protection, enhanced pension plans, and a flexible working environment, employees are empowered to thrive while contributing to meaningful projects that enhance client experiences in primary care and dental services. Join us in our mission to deliver innovative solutions and be part of a supportive team that values collaboration and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support & Professional Services Consultant in York
✨Tip Number 1
Get to know the company inside out! Research Agilio Software Group and their CARAGON platform. Understanding their mission and values will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Prepare for potential interview questions by role-playing with a friend or using mock interviews. Focus on showcasing your technical skills and client engagement experience, as these are key for the Technical Support & Professional Services Consultant role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Technical Support & Professional Services Consultant in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support & Professional Services Consultant role. Highlight your technical abilities, client engagement experience, and any relevant projects you've worked on.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've successfully delivered projects or engaged with clients in the past, and show your enthusiasm for working with Agilio Software Group.
Showcase Your Problem-Solving Skills:In your application, emphasise your structured approach to problem-solving. We want to see how you tackle challenges, especially in a technical context, so don’t hold back on sharing those experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our exciting journey at Agilio!
How to prepare for a job interview at Agilio Software
✨Know Your Stuff
Make sure you brush up on your knowledge of Practice Management Systems, especially those used in the dental sector. Familiarise yourself with CARAGON and be ready to discuss how you can apply your technical skills to help clients implement the platform effectively.
✨Showcase Your Communication Skills
Since this role involves engaging with clients, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated complex technical information to non-technical stakeholders in the past.
✨Prepare for Problem-Solving Scenarios
Think of specific instances where you've tackled challenges in previous roles. Be ready to discuss your structured approach to problem-solving and how you prioritise tasks when managing multiple workstreams.
✨Understand Client Needs
Before the interview, research common pain points in the healthcare and dental sectors. Be prepared to discuss how you would gather requirements and ensure client satisfaction throughout the implementation process.
