At a Glance
- Tasks: Implement and deliver tech solutions for dental clients using the CARAGON platform.
- Company: Join Agilio Software Group, a leading UK healthcare software provider.
- Benefits: Enjoy a competitive salary, generous benefits, and flexible working options.
- Other info: Remote role with excellent career growth opportunities and a supportive team.
- Why this job: Make a real impact in healthcare tech while developing your skills.
- Qualifications: Experience in technical consulting and strong communication skills required.
The predicted salary is between 38000 - 38000 £ per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
We are recruiting for a skilled and client-focused Technical Professional Services Consultant to join our growing PS team. You will play a key role in delivering CARAGON platform implementations and ongoing technical projects for our dental group clients, working closely with both internal teams and client stakeholders throughout the project lifecycle. This is a hands-on role suited to someone who combines strong technical ability with excellent communication skills and a keen eye for problem-solving.
Key Responsibilities:- Deliver end-to-end client implementations on the CARAGON platform, from requirement gathering through to go-live.
- Participate in client meetings and workshops to gather and document business and technical requirements.
- Contribute to the creation of Statements of Work (SOW) and project documentation.
- Configure the platform in line with client requirements and agreed specifications.
- Carry out QA and testing activities prior to go-live.
- Attend on-site client visits where required.
- Provide hypercare support in the period following go-live, ensuring a smooth transition.
- Deliver ongoing technical PS projects across the existing client base, ensuring work is completed on time and to a high standard of quality.
- Engage professionally and confidently with client stakeholders, acting as a subject matter expert during meetings and workshops.
- Build strong working relationships with clients, supporting a positive and trusted experience throughout engagements.
- Apply deep knowledge of Practice Management Systems (PMS) to guide client configurations and integrations.
- Support data ingestion activities, ensuring accurate onboarding of client data into CARAGON.
- Create and maintain high-quality implementation documentation, templates, and best-practice guidance to support scalable delivery and knowledge sharing across the PS team.
- Feed client insights and implementation learnings back to the product and engineering teams to support continuous improvement.
- On-time and in-scope delivery of implementations and client projects.
- Client satisfaction and hyper-care outcomes post go-live.
- Quality and accuracy of SOW documentation and requirement capture.
- Strength and consistency of client stakeholder relationships.
- Contribution to product improvement through actionable client and support insights.
- Proven experience in a Technical Consulting, Implementation, or Professional Services role, ideally within SaaS or healthcare/dental technology.
- Strong requirement gathering and documentation skills.
- Hands-on experience with platform configuration, QA, and testing.
- Confident communicator, comfortable engaging directly with clients in meetings and workshops.
- Structured approach to problem-solving with strong attention to detail.
- Ability to manage multiple workstreams and prioritise effectively.
- Experience with Practice Management Systems used in the dental sector (e.g. R4, Exact, Dentally, Carestream).
- Familiarity with dental group operations, NHS/private dentistry workflows, and pay structures.
- Experience with data ingestion and reporting tools.
- Knowledge of CARAGON or similar workforce management / analytics platforms.
- Job type: Remote
- Salary: £38,000 per annum + generous benefits
- Benefits include: Income Protection, Life Assurance, Enhanced pension, Health Cash Plan, 28 days annual leave + bank holidays, Sick pay scheme, A range of flexible benefits via our Agilio Flex portal.
If you feel you have what it takes to join our team, we look forward to receiving your application!
Technical Support & Professional Services Consultant in Woking employer: Agilio Software
Agilio Software Group is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the healthcare technology sector. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a generous benefits package that includes income protection, life assurance, and a flexible benefits portal. Join us in our mission to enhance healthcare operations while enjoying a supportive culture that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support & Professional Services Consultant in Woking
✨Tip Number 1
Get to know the company inside out! Research Agilio Software Group and their CARAGON platform. Understanding their mission and values will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those client meetings! Brush up on your communication skills and be ready to showcase your problem-solving abilities. Practice explaining technical concepts in simple terms, as you'll need to engage confidently with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Agilio Software Group.
We think you need these skills to ace Technical Support & Professional Services Consultant in Woking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support & Professional Services Consultant role. Highlight your technical abilities, client engagement experience, and any relevant projects you've worked on.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've successfully delivered projects or solved problems in previous roles, especially in the healthcare or SaaS sectors.
Showcase Your Communication Skills:Since this role involves engaging with clients, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated with stakeholders in the past.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application is processed smoothly and you get the best chance to showcase your talents to us!
How to prepare for a job interview at Agilio Software
✨Know Your Stuff
Make sure you brush up on the CARAGON platform and any relevant Practice Management Systems. Being able to discuss specific features and how they relate to client needs will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Think about how you would explain complex technical concepts in simple terms. Role-playing with a friend can help you feel more confident during the actual interview.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare examples from your past experiences where you successfully navigated challenges, especially in a technical consulting or implementation context. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand Client Engagement
Familiarise yourself with the importance of building strong relationships with clients. Be ready to discuss how you would approach client meetings and workshops, and think of ways to demonstrate your ability to engage professionally and confidently with stakeholders.
