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- Tasks: Implement and deliver innovative software solutions for dental clients using the CARAGON platform.
- Company: Join Agilio Software Group, a leading UK healthcare operations software provider.
- Benefits: Enjoy a competitive salary, generous benefits, and flexible working options.
- Other info: Remote work with excellent career growth opportunities and a supportive team culture.
- Why this job: Make a real impact in healthcare technology while developing your skills in a dynamic environment.
- Qualifications: Experience in technical consulting or implementation, with strong communication and problem-solving skills.
The predicted salary is between 38000 - 38000 £ per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
We are recruiting for a skilled and client-focused Technical Professional Services Consultant to join our growing PS team. You will play a key role in delivering CARAGON platform implementations and ongoing technical projects for our dental group clients, working closely with both internal teams and client stakeholders throughout the project lifecycle. This is a hands-on role suited to someone who combines strong technical ability with excellent communication skills and a keen eye for problem-solving.
Key Responsibilities:- Deliver end-to-end client implementations on the CARAGON platform, from requirement gathering through to go-live.
- Participate in client meetings and workshops to gather and document business and technical requirements.
- Contribute to the creation of Statements of Work (SOW) and project documentation.
- Configure the platform in line with client requirements and agreed specifications.
- Carry out QA and testing activities prior to go-live.
- Attend on-site client visits where required.
- Provide hypercare support in the period following go-live, ensuring a smooth transition.
- Deliver ongoing technical PS projects across the existing client base, ensuring work is completed on time and to a high standard of quality.
- Engage professionally and confidently with client stakeholders, acting as a subject matter expert during meetings and workshops.
- Build strong working relationships with clients, supporting a positive and trusted experience throughout engagements.
- Apply deep knowledge of Practice Management Systems (PMS) to guide client configurations and integrations.
- Support data ingestion activities, ensuring accurate onboarding of client data into CARAGON.
- Create and maintain high-quality implementation documentation, templates, and best-practice guidance to support scalable delivery and knowledge sharing across the PS team.
- Feed client insights and implementation learnings back to the product and engineering teams to support continuous improvement.
- On-time and in-scope delivery of implementations and client projects.
- Client satisfaction and hyper-care outcomes post go-live.
- Quality and accuracy of SOW documentation and requirement capture.
- Strength and consistency of client stakeholder relationships.
- Contribution to product improvement through actionable client and support insights.
- Proven experience in a Technical Consulting, Implementation, or Professional Services role, ideally within SaaS or healthcare/dental technology.
- Strong requirement gathering and documentation skills.
- Hands-on experience with platform configuration, QA, and testing.
- Confident communicator, comfortable engaging directly with clients in meetings and workshops.
- Structured approach to problem-solving with strong attention to detail.
- Ability to manage multiple workstreams and prioritise effectively.
- Experience with Practice Management Systems used in the dental sector (e.g. R4, Exact, Dentally, Carestream).
- Familiarity with dental group operations, NHS/private dentistry workflows, and pay structures.
- Experience with data ingestion and reporting tools.
- Knowledge of CARAGON or similar workforce management / analytics platforms.
- Job type: Remote
- Salary: £38,000 per annum + generous benefits
- Benefits include:
- Income Protection
- Life Assurance
- Enhanced pension
- Health Cash Plan
- 28 days annual leave + bank holidays
- Sick pay scheme
- A range of flexible benefits via our Agilio Flex portal
If you feel you have what it takes to join our team, we look forward to receiving your application!
Technical Professional Services Consultant in Watford employer: Agilio Software
Contact Detail:
Agilio Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Professional Services Consultant in Watford
✨Tip Number 1
Network like a pro! Reach out to current employees at Agilio Software Group on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Professional Services Consultant role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for those interviews by practising common questions related to technical consulting and project delivery. We recommend doing mock interviews with friends or using online platforms. The more you practise, the more confident you'll feel when it’s your turn!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your hands-on experience and ability to think on your feet, which is crucial for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your genuine interest in joining our team at Agilio Software Group!
We think you need these skills to ace Technical Professional Services Consultant in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Professional Services Consultant role. Highlight your experience with SaaS, healthcare technology, and any relevant project delivery skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us deliver top-notch implementations. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your communication skills in your application. Whether it's through your writing style or examples of past client engagements, we want to see that you can connect with stakeholders effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Agilio Software
✨Know the CARAGON Platform Inside Out
Before your interview, make sure you have a solid understanding of the CARAGON platform and its functionalities. Familiarise yourself with how it integrates into healthcare operations, especially in dental settings. This will not only help you answer technical questions but also demonstrate your genuine interest in the role.
✨Prepare for Requirement Gathering Scenarios
Since the role involves gathering business and technical requirements, practice articulating how you would approach this process. Think of examples from your past experience where you successfully gathered requirements and how you documented them. Be ready to discuss your structured approach to problem-solving.
✨Showcase Your Communication Skills
As a Technical Professional Services Consultant, you'll need to engage confidently with clients. Prepare to discuss how you've built strong relationships with stakeholders in previous roles. Consider role-playing common client scenarios with a friend to refine your communication style and ensure you're comfortable discussing technical concepts.
✨Highlight Your Project Management Experience
Be ready to talk about your experience managing multiple workstreams and delivering projects on time. Use specific examples to illustrate how you prioritised tasks and ensured quality outcomes. This will show that you can handle the demands of the role and contribute to successful project delivery.