At a Glance
- Tasks: Deliver client implementations and ongoing projects for our innovative CARAGON platform.
- Company: Join Agilio Software Group, a leading UK healthcare operations software provider.
- Benefits: Enjoy a competitive salary, generous benefits, and flexible working options.
- Other info: Remote work with excellent career growth opportunities in a dynamic environment.
- Why this job: Make a real impact in healthcare technology while developing your skills.
- Qualifications: Experience in technical consulting and strong communication skills required.
The predicted salary is between 38000 - 38000 £ per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
We are recruiting for a skilled and client-focused Technical Professional Services Consultant to join our growing PS team. You will play a key role in delivering CARAGON platform implementations and ongoing technical projects for our dental group clients, working closely with both internal teams and client stakeholders throughout the project lifecycle. This is a hands-on role suited to someone who combines strong technical ability with excellent communication skills and a keen eye for problem-solving.
Key Responsibilities:- Deliver end-to-end client implementations on the CARAGON platform, from requirement gathering through to go-live.
- Participate in client meetings and workshops to gather and document business and technical requirements.
- Contribute to the creation of Statements of Work (SOW) and project documentation.
- Configure the platform in line with client requirements and agreed specifications.
- Carry out QA and testing activities prior to go-live.
- Attend on-site client visits where required.
- Provide hypercare support in the period following go-live, ensuring a smooth transition.
- Deliver ongoing technical PS projects across the existing client base, ensuring work is completed on time and to a high standard of quality.
- Engage professionally and confidently with client stakeholders, acting as a subject matter expert during meetings and workshops.
- Build strong working relationships with clients, supporting a positive and trusted experience throughout engagements.
- Apply deep knowledge of Practice Management Systems (PMS) to guide client configurations and integrations.
- Support data ingestion activities, ensuring accurate onboarding of client data into CARAGON.
- Create and maintain high-quality implementation documentation, templates, and best-practice guidance to support scalable delivery and knowledge sharing across the PS team.
- Feed client insights and implementation learnings back to the product and engineering teams to support continuous improvement.
- On-time and in-scope delivery of implementations and client projects.
- Client satisfaction and hyper-care outcomes post go-live.
- Quality and accuracy of SOW documentation and requirement capture.
- Strength and consistency of client stakeholder relationships.
- Contribution to product improvement through actionable client and support insights.
- Proven experience in a Technical Consulting, Implementation, or Professional Services role, ideally within SaaS or healthcare/dental technology.
- Strong requirement gathering and documentation skills.
- Hands-on experience with platform configuration, QA, and testing.
- Confident communicator, comfortable engaging directly with clients in meetings and workshops.
- Structured approach to problem-solving with strong attention to detail.
- Ability to manage multiple workstreams and prioritise effectively.
- Experience with Practice Management Systems used in the dental sector (e.g. R4, Exact, Dentally, Carestream).
- Familiarity with dental group operations, NHS/private dentistry workflows, and pay structures.
- Experience with data ingestion and reporting tools.
- Knowledge of CARAGON or similar workforce management / analytics platforms.
- Job type: Remote
- Salary: £38,000 per annum + generous benefits
- Benefits include: Income Protection, Life Assurance, Enhanced pension, Health Cash Plan, 28 days annual leave + bank holidays, Sick pay scheme, A range of flexible benefits via our Agilio Flex portal.
If you feel you have what it takes to join our team, we look forward to receiving your application!
Technical Support & Professional Services Consultant in Warrington employer: Agilio Software
Agilio Software Group is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the healthcare technology sector. With a strong focus on employee growth, we provide comprehensive benefits including income protection, life assurance, and a generous pension scheme, alongside 28 days of annual leave. Join us in our mission to enhance healthcare operations while enjoying the flexibility of remote work and the opportunity to make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support & Professional Services Consultant in Warrington
✨Tip Number 1
Get to know the company inside out! Research Agilio Software Group and their CARAGON platform. This will help you speak their language during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with clients, make sure you can clearly explain technical concepts. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 3
Showcase your problem-solving skills! Prepare examples of how you've tackled challenges in previous roles. This will demonstrate your hands-on approach and ability to think on your feet, which is crucial for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Agilio Software Group.
We think you need these skills to ace Technical Support & Professional Services Consultant in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support & Professional Services Consultant role. Highlight your experience with SaaS, healthcare technology, and any relevant project delivery skills. We want to see how your background aligns with what we're looking for!
Showcase Your Communication Skills:Since this role involves engaging with clients, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've successfully interacted with clients in the past.
Detail Your Problem-Solving Approach:We love a structured problem-solver! In your application, give us a glimpse into your approach to tackling challenges. Share specific instances where you’ve identified issues and implemented effective solutions, especially in a technical context.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Agilio Software Group!
How to prepare for a job interview at Agilio Software
✨Know Your Stuff
Make sure you have a solid understanding of the CARAGON platform and Practice Management Systems. Brush up on your technical knowledge and be ready to discuss how you've used similar systems in past roles. This will show that you're not just familiar with the tools, but that you can also apply them effectively.
✨Showcase Your Communication Skills
As a Technical Support & Professional Services Consultant, you'll need to engage with clients confidently. Prepare examples of how you've successfully communicated complex technical information to non-technical stakeholders. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your structured approach to problem-solving and attention to detail, which are key for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company’s growth plans, team dynamics, or the specifics of the CARAGON platform. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
