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- Tasks: Implement and deliver the CARAGON platform for dental clients, ensuring smooth project execution.
- Company: Join Agilio Software Group, a leading UK healthcare operations software provider.
- Benefits: Enjoy a competitive salary, generous benefits, and flexible working options.
- Other info: Remote work with excellent career growth opportunities and a supportive team culture.
- Why this job: Make a real impact in healthcare technology while developing your skills in a dynamic environment.
- Qualifications: Experience in technical consulting and strong communication skills are essential.
The predicted salary is between 38000 - 38000 £ per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
We are recruiting for a skilled and client-focused Technical Professional Services Consultant to join our growing PS team. You will play a key role in delivering CARAGON platform implementations and ongoing technical projects for our dental group clients, working closely with both internal teams and client stakeholders throughout the project lifecycle. This is a hands-on role suited to someone who combines strong technical ability with excellent communication skills and a keen eye for problem-solving.
Key Responsibilities:- Deliver end-to-end client implementations on the CARAGON platform, from requirement gathering through to go-live.
- Participate in client meetings and workshops to gather and document business and technical requirements.
- Contribute to the creation of Statements of Work (SOW) and project documentation.
- Configure the platform in line with client requirements and agreed specifications.
- Carry out QA and testing activities prior to go-live.
- Attend on-site client visits where required.
- Provide hypercare support in the period following go-live, ensuring a smooth transition.
- Deliver ongoing technical PS projects across the existing client base, ensuring work is completed on time and to a high standard of quality.
- Engage professionally and confidently with client stakeholders, acting as a subject matter expert during meetings and workshops.
- Build strong working relationships with clients, supporting a positive and trusted experience throughout engagements.
- Apply deep knowledge of Practice Management Systems (PMS) to guide client configurations and integrations.
- Support data ingestion activities, ensuring accurate onboarding of client data into CARAGON.
- Create and maintain high-quality implementation documentation, templates, and best-practice guidance to support scalable delivery and knowledge sharing across the PS team.
- Feed client insights and implementation learnings back to the product and engineering teams to support continuous improvement.
- On-time and in-scope delivery of implementations and client projects.
- Client satisfaction and hyper-care outcomes post go-live.
- Quality and accuracy of SOW documentation and requirement capture.
- Strength and consistency of client stakeholder relationships.
- Contribution to product improvement through actionable client and support insights.
- Proven experience in a Technical Consulting, Implementation, or Professional Services role, ideally within SaaS or healthcare/dental technology.
- Strong requirement gathering and documentation skills.
- Hands-on experience with platform configuration, QA, and testing.
- Confident communicator, comfortable engaging directly with clients in meetings and workshops.
- Structured approach to problem-solving with strong attention to detail.
- Ability to manage multiple workstreams and prioritise effectively.
- Experience with Practice Management Systems used in the dental sector (e.g. R4, Exact, Dentally, Carestream).
- Familiarity with dental group operations, NHS/private dentistry workflows, and pay structures.
- Experience with data ingestion and reporting tools.
- Knowledge of CARAGON or similar workforce management / analytics platforms.
- Job type: Remote
- Salary: £38,000 per annum + generous benefits
- Benefits include: Income Protection, Life Assurance, Enhanced pension, Health Cash Plan, 28 days annual leave + bank holidays, Sick pay scheme, A range of flexible benefits via our Agilio Flex portal.
If you feel you have what it takes to join our team, we look forward to receiving your application!
Technical Professional Services Consultant in Warrington employer: Agilio Software
Contact Detail:
Agilio Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Professional Services Consultant in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare tech space, especially those who work with Agilio Software Group. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got experience with Practice Management Systems or similar platforms, make sure to highlight that in conversations. Share specific examples of how you've tackled challenges in past roles.
✨Tip Number 3
Prepare for client interactions! Since this role involves engaging with clients, practice your communication skills. Role-play potential scenarios with friends or family to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Agilio Software Group.
We think you need these skills to ace Technical Professional Services Consultant in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Professional Services Consultant role. Highlight your experience with SaaS, healthcare technology, and any relevant project delivery skills. We want to see how your background aligns with what we're looking for!
Showcase Your Communication Skills: Since this role involves engaging with clients, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've successfully interacted with stakeholders in the past.
Detail Your Problem-Solving Approach: We love a structured problem-solver! In your application, share specific instances where you tackled challenges effectively. This will show us that you have the keen eye for detail and the analytical mindset we’re after.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Agilio Software
✨Know Your Stuff
Make sure you brush up on your knowledge of Practice Management Systems, especially those used in the dental sector. Familiarise yourself with CARAGON and be ready to discuss how your technical skills can help implement it effectively for clients.
✨Showcase Your Communication Skills
As a Technical Professional Services Consultant, you'll need to engage confidently with clients. Practice articulating complex technical concepts in simple terms, and prepare examples of how you've successfully communicated with stakeholders in the past.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of specific challenges you've encountered in previous roles and how you resolved them. Be ready to demonstrate your structured approach to tackling issues.
✨Understand the Client's Needs
Research Agilio Software Group and its clients to understand their operations and pain points. Prepare thoughtful questions that show you're interested in their business and how you can contribute to their success through effective implementations.