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- Tasks: Lead client implementations and technical projects on the CARAGON platform for dental groups.
- Company: Agilio Software Group, a top UK healthcare operations software provider.
- Benefits: Remote work, life assurance, enhanced pension, health cash plan, and 28 days annual leave.
- Other info: Opportunity for career growth and to contribute to product improvement.
- Why this job: Join a dynamic team and make a real impact in healthcare technology.
- Qualifications: Experience in Technical Consulting or Professional Services, ideally in SaaS or healthcare.
The predicted salary is between 40000 - 50000 £ per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. We are recruiting for a skilled and client-focused Technical Professional Services Consultant to join our growing PS team. You will play a key role in delivering CARAGON platform implementations and ongoing technical projects for our dental group clients, working closely with both internal teams and client stakeholders throughout the project lifecycle.
Implementations & Project Delivery
- Deliver end-to-end client implementations on the CARAGON platform, from requirement gathering through to go-live.
- Contribute to the creation of Statements of Work (SOW) and project documentation.
- Carry out QA and testing activities prior to go-live.
- Provide hypercare support in the period following go-live, ensuring a smooth transition.
Existing Client Projects
- Deliver ongoing technical PS projects across the existing client base, ensuring work is completed on time and to a high standard of quality.
- Build strong working relationships with clients, supporting a positive and trusted experience throughout engagements.
- Apply deep knowledge of Practice Management Systems (PMS) to guide client configurations and integrations.
- Support data ingestion activities, ensuring accurate onboarding of client data into CARAGON.
- Create and maintain high-quality implementation documentation, templates, and best-practice guidance to support scalable delivery and knowledge sharing across the PS team.
- Feed client insights and implementation learnings back to the product and engineering teams to support continuous improvement.
Requirements
- Proven experience in a Technical Consulting, Implementation, or Professional Services role, ideally within SaaS or healthcare/dental technology.
- Hands-on experience with platform configuration, QA, and testing.
- Experience with Practice Management Systems used in the dental sector.
- Experience with data ingestion and reporting tools.
- Knowledge of CARAGON or similar workforce management/analytics platforms.
Benefits
- Life Assurance
- Enhanced pension
- Health Cash Plan
- 28 days annual leave + bank holidays
- Sick pay scheme
- A range of flexible benefits via our Agilio Flex portal.
Technical Professional Services Consultant employer: Agilio Software
Contact Detail:
Agilio Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Professional Services Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare tech space, especially those who work with Practice Management Systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with CARAGON or similar platforms, make sure to highlight that in conversations. Share specific examples of how you've delivered successful implementations or projects.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to SaaS and healthcare technology. We recommend practising your responses to ensure you can confidently showcase your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Agilio Software Group.
We think you need these skills to ace Technical Professional Services Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Professional Services Consultant role. Highlight your experience with Practice Management Systems and any relevant technical consulting roles. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Agilio Software Group and how you can contribute to our mission in healthcare operations. Keep it engaging and personal!
Showcase Your Project Experience: In your application, be sure to showcase any relevant project experience, especially those involving end-to-end implementations or client engagements. We love seeing how you've successfully delivered projects in the past!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Agilio Software
✨Know Your Stuff
Make sure you brush up on your knowledge of Practice Management Systems, especially those used in the dental sector. Familiarise yourself with CARAGON and similar platforms, as well as the workflows and pay structures in NHS/private dentistry. This will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Project Experience
Be ready to discuss your previous experience in Technical Consulting or Professional Services roles. Prepare specific examples of end-to-end implementations you've managed, focusing on how you gathered requirements, created Statements of Work, and delivered projects on time. This will demonstrate your capability to handle the responsibilities of the role.
✨Build Rapport
Since this role involves working closely with clients, practice building strong relationships during the interview. Be personable and engage with your interviewers. Show them that you can communicate effectively and support a positive experience for clients throughout their journey.
✨Prepare for Technical Questions
Expect some technical questions related to QA, testing, and data ingestion. Brush up on these areas and be prepared to discuss your hands-on experience. If you can articulate your knowledge clearly, it will give you an edge and show that you're ready to hit the ground running.