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- Tasks: Ensure smooth operation of customer data platforms and resolve data issues efficiently.
- Company: Join Agilio Software Group, a leader in UK healthcare operations software.
- Benefits: Enjoy competitive salary, generous benefits, and flexible working options.
- Why this job: Make a real impact in healthcare by supporting critical data operations.
- Qualifications: Experience with data integration, troubleshooting, and strong communication skills.
- Other info: Remote role with opportunities for career growth and occasional office visits.
The predicted salary is between 36000 - 60000 £ per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. We have ambitious and exciting growth plans and are looking for talented individuals to be part of our journey.
iLearn is our learning and compliance platform, supporting healthcare organisations to meet regulatory requirements, maintain workforce competence, and deliver high-quality patient care.
The role of a Data Support Engineer focuses on ensuring the reliable, predictable, and supportable operation of Agilio’s Associate Pay data platform across all customers. You will own the day-to-day operational health of complex customer data integrations, including on-premises data collectors, cloud pipelines, and customer-hosted components. Acting as the bridge between Customer Success and Engineering, you will reduce operational burden on engineering teams while improving customer confidence, transparency, and outcomes. You will be instrumental in building operational processes, monitoring, and skills within Customer Success to proactively manage data issues and resolve them efficiently.
Key Responsibilities- Own the operational health of customer data pipelines, including on-premise and cloud-hosted data collectors, integrations, and downstream processing.
- Act as the primary escalation point for complex customer data issues relating to Associate Pay and customer BI / MI use cases.
- Lead investigation and resolution of data collection failures caused by infrastructure changes, external system changes, schema drift, or customer environment changes.
- Build and maintain clear runbooks, diagnostics, and operational procedures for common data issues.
- Establish monitoring, alerting, and reporting for data collectors, pipelines, and customer-specific integrations.
- Work closely with Engineering to define clear ownership boundaries, escalation paths, and handover points.
- Reduce unplanned engineering work by absorbing day-to-day operational support and customer-specific break/fix activity.
- Collaborate with Product and Engineering to feed operational insights into platform improvements and roadmap prioritisation.
- Support customers who use the platform as a data warehouse, including guidance on data availability, quality, and limitations.
- Manage and coordinate resolution of issues across mixed hosting models, including Agilio-hosted and customer-hosted components.
- Contribute to customer communications around incidents, maintenance, and data quality concerns.
- Identify recurring failure patterns and propose pragmatic improvements to tooling, process, or architecture.
- Strong experience working with data integration platforms, ETL/ELT pipelines, or data operations in complex environments.
- Hands-on experience troubleshooting data pipelines across cloud and on-premise systems.
- Comfortable working with APIs, file-based integrations, databases, and external vendor systems.
- Experience supporting customer-specific deployments and non-standard architectures.
- Ability to read logs, inspect data, and perform root cause analysis without relying on core engineering teams.
- Strong stakeholder management skills, with the ability to communicate technical issues clearly to non-technical audiences.
- Experience working closely with engineering teams without being part of a sprint-based delivery model.
- Familiarity with cloud platforms (Azure and/or GCP) is desirable but not mandatory.
- Experience in healthcare, payroll, finance, or regulated data environments is a plus.
- Strong communication skills with technical and non-technical stakeholders.
Agilio operates in regulated, mission-critical healthcare environments. You’ll need the ability to translate complex business domains into technical solutions, awareness of security, resilience, and operational risk, and a mindset focused on reliability and quality, not just feature delivery.
Additional Information- Job type: The role is remote with occasional travel to one of our offices on an ad-hoc basis.
- Salary: Competitive + generous benefits
- Income Protection
- Life Assurance
- Enhanced pension
- Health Cash plan
- 28 days annual leave + bank holidays
- Sick pay scheme
- A range of flexible benefits available through our Agilio Flex portal
If you feel you have what it takes to join our team, we look forward to receiving your application! If you are interested in applying, please email your CV along with a covering letter to central.people@agiliosoftware.com
Data Support Engineer in Sheffield employer: Agilio Software
Contact Detail:
Agilio Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Support Engineer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Agilio or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with data integration platforms or troubleshooting data pipelines, consider creating a portfolio or a project that highlights your expertise. It’s a great way to stand out!
✨Tip Number 3
Prepare for the interview by brushing up on your communication skills. You’ll need to explain technical issues clearly to non-technical folks, so practice makes perfect. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our journey at Agilio.
We think you need these skills to ace Data Support Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Data Support Engineer role. Highlight your experience with data integration platforms and troubleshooting data pipelines, as these are key for us at Agilio.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've managed complex data issues and improved operational processes in the past.
Showcase Your Communication Skills: Since you'll be acting as a bridge between Customer Success and Engineering, it's crucial to demonstrate your ability to communicate technical issues clearly to non-technical audiences in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Agilio Software
✨Know Your Data Inside Out
Make sure you’re well-versed in data integration platforms and ETL/ELT pipelines. Brush up on your troubleshooting skills for both cloud and on-premise systems, as you'll need to demonstrate your ability to handle complex data issues during the interview.
✨Communicate Like a Pro
Since you'll be acting as a bridge between Customer Success and Engineering, practice explaining technical concepts in simple terms. Prepare examples of how you've successfully communicated with non-technical stakeholders in the past.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've identified and resolved data collection failures. Highlight your experience with root cause analysis and how you’ve implemented improvements to prevent future issues.
✨Familiarise Yourself with Agilio’s Environment
Research Agilio Software Group and its mission-critical healthcare solutions. Understanding their products and the regulatory environment will help you tailor your responses and show that you're genuinely interested in the role.